Integrate SolarWinds and ServiceNow in a few clicks to synchronize your teams and speed up issue resolution.
Thank you for your submission!
Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps enriches ServiceNow incidents with SolarWinds network topology data, including affected node details, interface statistics, and dependency relationships, giving ITSM teams a far richer picture of network incidents than a basic alert message provides. This eliminates the time typically spent by service desk staff gathering technical context before routing or escalating an incident, accelerating triage and improving first-assignment accuracy. Network operations engineers receive incidents that are already pre-loaded with the observability data they need, enabling faster diagnosis and reduced mean time to resolution across network-related disruptions.
When SolarWinds detects a network or infrastructure issue, such as a node going down, interface errors, or bandwidth saturation, ZigiOps automatically creates a corresponding ServiceNow incident with all relevant alert data mapped into the correct ITSM fields. IT operations teams no longer need to manually translate SolarWinds alerts into service desk tickets, reducing the lag between detection and formal incident response. As the incident is investigated and resolved in ServiceNow, alert acknowledgment data can be synchronized back to SolarWinds, maintaining consistency between the monitoring and ITSM layers.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
