SolarWinds – Jira Service Management Integration Use Case

Solarwinds
Jira Service Management

You can use this integration if your main APM system is SolarWinds and you want to synchronize SolarWinds events/alerts with issues in Jira SM.

When an event/alert is triggered in SolarWinds, the ZigiOps integration will pick it up automatically and will create a related issue in Jira SM. There is a high degree of control on data filtering to make sure the platform collects only the required SolarWinds events/alerts, and there’s also a full control of data field mapping to define how ZigiOps reports data to Jira SM. Regular fields, custom properties and lifecycle fields are part of the synchronization.

Updates in SolarWinds for events/alerts already transferred to Jira SM are collected automatically and are synchronized with the related issue in Jira SM for regular fields, custom fields, lifecycle fields and comments.

Challenges for SolarWinds and Jira Service Management users

SolarWinds helps you optimize and troubleshoot all systems in your organization. It provides monitoring and lifecycle management of your assets and helps you improve end-user experience. Jira Service Management is a powerful ITSM/helpdesk solution used to manage IT infrastructure and handle both ...

SolarWinds helps you optimize and troubleshoot all systems in your organization. It provides monitoring and lifecycle management of your assets and helps you improve end-user experience. Jira Service Management is a powerful ITSM/helpdesk solution used to manage IT infrastructure and handle both customers’ and employees’ IT requests. 

In large organizations it is quite common for different departments to use different tools. If you’re using both SolarWinds and Jira SM without syncing them, this means you’re risking creating silos, miscommunication and delays.

If you integrate Jira Service Management and SolarWinds, you can solve diverse business challenges in fraction of the time. Using an integration platform can enhance your cross-team communication and operational efficiency.
Using an integration platform can improve the collaboration between your teams and speed up issue resolutions.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

A powerful no-code platform, like ZigiOps, allows you to effortlessly integrate SolarWinds and Jira Service Management. This will extend the functionalities of each application and help you keep your teams connected.

With ZigiOps you can sync events and alerts from SolarWinds into ...

A powerful no-code platform, like ZigiOps, allows you to effortlessly integrate SolarWinds and Jira Service Management. This will extend the functionalities of each application and help you keep your teams connected.

With ZigiOps you can sync events and alerts from SolarWinds into Jira SM. Deploy your integration and start using it in a few minutes. Customize any part of it to adapt to all your use cases—and solve your most important business challenges.

Thanks to ZigiOps, you can optimize both ITSM and IT infrastructure monitoring and management, automate and centralize ticket creation and handling, react faster to outages, and improve root cause analysis

Seamless data transfer between SolarWinds and Jira SM

Pre-built templates: out-of-the-box workflows you can deploy instantly

No coding or API knowledge required, execute complex backend operations with simple UI actions

Integration Benefits

Effortless transfer and usage of SolarWinds data

Full control on data filtering and mapping

Customizable workflows, featuring both chained and dependent actions

Resources

Integrating Jira with other ITSM systems – most common challenges & how to resolve them

Learn the benefits of a Jira integration with an IT Service Management system. Free trial available.

Read More
Recap of the Live Demo: Transfer Salesforce Cases to Jira Issues in a breeze

A recap of the live demo for Jira to Salesforce integration with ZigiOps. See how we transfer Salesforce Cases to Jira Issues in a breeze.

Read More
ZigiOps Integration Platform – New UI & Guide

Have a look at the new ZigiOps UI and Integration Wizard which leads you through the integrations and helps you set them up within minutes.

Read More
Regular Expressions in Integrations – RegEx

How is RegEx or patterns applied in integrations? Watch our step-by-step video guide on using all types of RegEx syntaxes with ZigiOps.

Read More
Integrations field mapping video

Field mapping in integrations is critical for the correct data transfer. See our detailed video guide for mapping in system integrations.

Read More
Case Study – World Leading Manufacturer

Check how ZigiOps' ServiceNow Azure DevOps integration helped a world leading manufacturer improve teamwork and end-user satisfaction.

Read More
Field Mapping in integrations – explained

See our detailed guide about field mapping in system integrations. It is critical to do your mappings right for your integration to work.

Read More
The triple S of integrations – Scalable, Stable and Secure – how to achieve it?

See why system integrations need to be Scalable, Stable and Secure, and how you can easily achieve that with ZigiOps integration platform.

Read More
Transferring Jira Tasks to GitHub issues: extended use case and steps

Setup your GitHub Jira integration and learn how to transfer Jira tasks to GitHub issues fast and easy. Free demo available.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.9 / 5. Vote count: 26

No votes so far! Be the first to rate this post.