BMC Remedy ServiceNow integration: two-way sync without scripts
BMC Remedy and ServiceNow, connected in real time
ZigiOps keeps BMC Remedy and ServiceNow records in two-way sync, as often as every 10 seconds, without scripts or plugins. It is a standalone platform: nothing is installed inside ServiceNow, and it runs as a ZigiWave-hosted cloud or on your own infrastructure. It does not permanently store the data it transfers. It supports BMC Remedy 9.1.x or newer and ServiceNow Utah through Australia. Licensed per workflow, from €500 a month, billed yearly.
BMC Remedy 
ServiceNow Running BMC Remedy and ServiceNow side by side means the same Incident often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
ZigiOps keeps BMC Remedy and ServiceNow synchronized in both directions, so an Incident created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the BMC Remedy ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
BMC Remedy 
ServiceNow Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
BMC Remedy connector ServiceNow connector See the CMDB enrichment solution → BMC Remedy ↔ ServiceNow FAQ
Which BMC Remedy and ServiceNow versions are supported?
ZigiOps supports BMC Remedy (BMC Helix ITSM) 9.1.x or newer on all deployment types, and the ServiceNow releases Utah, Vancouver, Washington DC, Xanadu, Yokohama, Zurich and Australia. Contact us for older ServiceNow releases.
Do I need to install anything in ServiceNow?
No. ZigiOps is a standalone platform that runs as a ZigiWave-hosted cloud service or on your own infrastructure, so nothing is installed inside ServiceNow.
How does ZigiOps connect to BMC Remedy and ServiceNow?
It connects to BMC Remedy through its REST API with a username and password. For ServiceNow it uses Basic or OAuth 2.0 authentication with a dedicated integration user that has read, create and write access to the entity being synced.
Which records can ZigiOps sync in Remedy and ServiceNow?
The BMC Remedy connector supports incidents, problems, change requests and work orders. The ServiceNow connector supports incidents, problems, change requests and service catalog tasks. Contact us about the templates available for this pair.
How fast does the sync run?
ZigiOps syncs continuously on an interval you configure, as short as 10 seconds.
How much does it cost?
ZigiOps is licensed per workflow, from €500 a month billed yearly. Cloud hosting, implementation and a free proof of concept are included.
See BMC Remedy ↔ ServiceNow sync live
Book a demo and we'll connect your BMC Remedy and ServiceNow instances in real time.