Salesforce – ServiceNow Integration Use Case

SalesForce
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One of your teams uses Salesforce as a CRM system. Another one uses ServiceNow. There is, however, an impending need to sync tickets from ServiceNow to Salesforce. ZigiOps can handle this in a matter of minutes.

There is a newly created case in Salesforce. ZigiOps detects it and collects it (on a pre-defined interval). It transfers the collected information to ServiceNow, where the tool creates a related Incident/Change. ZigiOps offers its users the benefits of control over data filtering. Regular fields, custom fields, lifecycle fields, comments, and attachments get synced instantly. Also, data field mapping is fully controllable to define how ZigiOps reports data to ServiceNow.

Additionally, Salesforce Cases that are already transferred to the ServiceNow system can be collected at a scheduled interval and later, synced with related Incident/Change in ServiceNow for regular fields, custom fields, lifecycle fields, comments, and attachments.

ZigiOps instantly fetches the ServiceNow updates for the Incidents/Changes created as Cases in Salesforce on a scheduled interval. It syncs them with the related Cases in Salesforce for regular fields, custom fields, lifecycle fields, comments, and attachments.

Challenges for Salesforce and ServiceNow Users

Salesforce is a widely used customer relationship management platform. ServiceNow is one of the most popular service desk tools on the market. It helps enterprise users cope with important tasks such as incident management and resolution. Both systems, Salesforce and ServiceNow, can be found ...

Salesforce is a widely used customer relationship management platform. ServiceNow is one of the most popular service desk tools on the market. It helps enterprise users cope with important tasks such as incident management and resolution. Both systems, Salesforce and ServiceNow, can be found in the tech kit of modern-day organizations. In most cases, the systems are deployed separately. It means that there is no connection between them, and as a result, crucial tasks are done manually, take a lot of time to execute, and may include errors. Additionally, there could be a significant disruption in the data transfer. Connecting Salesforce and ServiceNow via an integration platform not only resolves those problems but helps companies overcome silos and improve communication between departments.

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How do we solve them?

With ZigiOps’ bi-directional integration between Salesforce and ServiceNow, enterprises seamlessly transfer Cases, Comments, and Attachments between the systems. This allows coherent end-to-end data transfer between them and improves cross-team collaboration immensely. ZigiOps comes with a long ...

With ZigiOps’ bi-directional integration between Salesforce and ServiceNow, enterprises seamlessly transfer Cases, Comments, and Attachments between the systems. This allows coherent end-to-end data transfer between them and improves cross-team collaboration immensely. ZigiOps comes with a long list of pre-built templates, ready to be used. It also enables customization to fit specific use cases. Automate vital tasks in less than a few minutes and enhance productivity and team communication.

Instant data transfer between Salesforce and ServiceNow’ systems

Bi-directional synchronization of updates and better data visibility

Instantaneous synchronization of comments, attachments, and cases

Integration Benefits

Automatic information transfer between both ServiceNow and Salesforce, upon Integration

End-to-end data exchange in an instance and updates sync

Comments and attachments synced immediately

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