Connect Salesforce with the rest of your software tools and enable seamless end-to-end data exchange between all business units.
Challenges for Salesforce users
Salesforce is one of the most popular CRM platforms out there, but that’s not all: it also provides a comprehensive 360° suite of enterprise software tools that help you manage customer relations, marketing, analytics, and more. It’s used by many different teams and business units, such as Sales, Marketing, and ITSM, to manage different aspects of the company’s services. Teams who use Salesforce often need to communicate with other teams, though, in order to tackle issues and make sure the company’s end customers are 100% happy with its offerings.
If you’re not integrating Salesforce with the rest of your business applications, you’re missing out on the opportunity to resolve issues quickly, cut through noise, and improve cross-team collaboration effortlessly. The manual transfer and logging of cases, events, and incidents can result in errors, duplicated records, and misalignment between teams.
End-to-end data transfer between all your enterprise applications is key for performing well and guaranteeing a high level of customer satisfaction. And we all know how important customer experience is for the success of your business.
How do we solve them?
ZigiOps is a powerful no-code integration platform, which helps your Sales, Business Development, and Marketing teams communicate efficiently with your ITSM, DevOps, Monitoring and Operations teams, to speed up end-to-end data exchange, optimize communication between your teams and departments, and make everyone’s lives easier.
Sync Salesforce’s Service Cloud, Commerce Cloud, Sales Cloud, Marketing Cloud, Data Cloud, Analytics Cloud, App Cloud and Community Cloud with your other apps. Connect all Salesforce apps to ServiceNow, BMC Remedy, Jira, Azure DevOps, and Cherwell in only a few steps. Let Salesforce’s powerful apps speak to your other platforms, for a seamless connection between your CRM and each team: ITSM, ITOM, ALM, and DevOps.
You can use this integration if your main ITSM/CRM system is Salesforce and you want to sync tickets from the teams who use ServiceNow. The opposite is also possible. Besides that, you can also sync your other Salesforce apps (f.e. Service Cloud, Sales Cloud, Marketing Cloud, Analytics Cloud, Data Cloud, etc.) with ServiceNow.
When a Case is created in Salesforce, ZigiOps will collect it instantly and it will create a related Incident/Change in ServiceNow. You can also sync Cases between your different Salesforce apps.
You have a high degree of control of data filtering to make sure the platform collects only the required Salesforce Cases. You also have full control of the data field mapping, allowing you to define how ZigiOps reports data to ServiceNow. Regular fields, custom fields, lifecycle fields, comments and attachments are part of the synchronization.
Updates in Salesforce for Cases already transferred to ServiceNow are collected and synchronized with the related Incident/Change in ServiceNow for regular fields, custom fields, lifecycle fields, comments and attachments.
ZigiOps collects updates from ServiceNow for the Incidents/Changes that were created as Cases in Salesforce. It syncs them with the related Cases in Salesforce for regular fields, custom fields, lifecycle fields, comments and attachments.
Streamline collaboration between your ITSM, DevOps and Monitoring teams