Get better visibility into your sales procedures, build stronger relationships with your customers, and solve problems before they impact your business by connecting Salesforce to your other software tools. With ZigiOps’ bi-directional integrations, you can connect Salesforce to ServiceNow, BMC Remedy, Jira, Azure DevOps, and Cherwell in only a few steps. Let Salesforce’s powerful CRM speak to your other apps, for a seamless connection to ITSM, ITOM, ALM, and DevOps. Improve end-to-end dataflow and effortlessly optimize communication between different teams and departments, starting today.
Available connectors for SalesForce:
You can use this integration if your main ITSM/CRM system is Salesforce and you want to sync tickets from the teams who use ServiceNow. The opposite is also possible.
When a Case is created in Salesforce, the ZigiOps integration will collect it based on a scheduled interval (f.e. every minute) and it will create a related Incident/Change in ServiceNow. There is a high degree of control of data filtering to make sure the platform collects only the required Salesforce Cases. You also have full control of data field mapping to define how ZigiOps reports data to ServiceNow. Regular fields, custom fields, lifecycle fields, comments and attachments are part of the synchronization.
Updates in Salesforce for Cases already transferred to ServiceNow are collected on a scheduled interval (every minute) and synchronized with the related Incident/Change in ServiceNow for regular fields, custom fields, lifecycle fields, comments and attachments.
ZigiOps collects updates from ServiceNow for the Incidents/Changes that were created as Cases in Salesforce on a scheduled interval (every minute). It syncs them with the related Cases in Salesforce for regular fields, custom fields, lifecycle fields, comments and attachments.
If your main ITSM/CRM system is Salesforce and you want to synchronize Cases with teams that use Jira, you can use ZigiOps’ integration between the two applications. The opposite is also possible.
When a Case is created in Salesforce, integration platform will retrieve it based on a scheduled interval (every minute) and it will create a related Issue in Jira. You have a high degree of data filtering control, so the platform collects only the required Salesforce Cases. You also have full control over data field mapping to define how ZigiOps reports data to Jira. Regular fields, custom fields, lifecycle fields, comments and attachments are all synchronized.
Updates in Salesforce for Cases already transferred to Jira are extracted on a scheduled interval (every minute) and synchronized with the related Issue in Jira for regular fields, custom fields, lifecycle fields, comments and attachments.
Similarly, updates in Jira for Issues that were initially created in Salesforce are collected on a scheduled interval (every minute). The integration platform synchronizes them with the related Case in Salesforce for regular fields, custom fields, lifecycle fields, comments and attachments.
If your main ITSM/CRM system is Salesforce and you want to synchronize Cases with teams who use Cherwell, you can use ZigiOps’ integration between the two software tools. If Cherwell is your main ITSM system, you can also sync it with teams who use Salesforce.
When a Case is created in Cherwell, the ZigiOps integration will pick it up based on a scheduled interval (every minute) and it will create a related Incident/Change in Cherwell. There is a high degree of control on data filtering to make sure the platform collects only the required Salesforce Cases, and there’s also a full control over data field mapping to define how ZigiOps reports data to Cherwell. Regular fields, custom fields, lifecycle fields and comments are part of the synchronization.
Updates in Salesforce for Cases already transferred to Cherwell are collected on a scheduled interval (every minute) and synchronized with the related Incident/Change in Cherwell for regular fields, custom fields, lifecycle fields and comments.
Additionally, updates in Cherwell for Incidents/Changes that were created in Salesforce are collected on a scheduled interval (every minute) and are synchronized with the related Case in Salesforce for regular fields, custom fields, lifecycle fields and comments.
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