Resources for integration teams
Practical guides, real customer stories, product videos, company news and in-depth white papers — everything you need to plan, build and prove enterprise integrations with ZigiOps.
On the 3rd of August we did a live event where we showcased how you can integrate multiple systems easily with the ZigiOps platform. In this case we integrated Dynatrace, ServiceNow, Jira and Salesforce. We created a...
FedEx are using OpenText OpsBridge to monitor their internal systems and ServiceNow to handle IT service requests. With the help of the ZigiOps integration platform they were able to connect the two systems and...
This weekend the ZigiWave team had a wonderful team building in Ribaritsa village, located in Stara Planina mountain. We love gathering and spending time together, as we are a great team and we always have lots of...
ServiceNow and Cherwell are widely used in organizations to manage service desk and IT processes. ITSM platforms are constantly evolving and becoming more sophisticated, and the task to choose the best one for your...
Your sales team lives in Salesforce. Your IT service desk runs ServiceNow. And somewhere between those two worlds, customer issues get lost, duplicated, or handled way too slowly. Sound familiar? The Salesforce...
Unlike most of my colleagues here at Zigi, my career in IT started a bit differently. Ive spent three years at the university, studying German philology. During my third year, I realized that despite my love for...
We are presenting four of the most used systems in companies today Salesforce, Dynatrace, Jira, and ServiceNow. What happens when customer relationship management, DevOps, monitoring and service desk operations are...
The presence of an embedded monitoring solution in the IT infrastructure of the organization ensures important activities such as the health status of the systems, resources, availability of services, applications,...
On the 30th of June we had a live event where we showcased how you can integrate ServiceNow and Azure DevOps super quickly with the help of ZigiOps integration platform. We demoed transferring ServiceNow Incidents to...
Digital transformation initiatives fail at a rate of 70-80% for organizational, not technical, reasons. This article breaks down the 8 most common barriers, offers practical strategies to overcome each one, and explains how closing the integration gap between systems is often the fastest path forward.
IT Service Management systems are a crucial element of the IT structure of well-developed organizations. They help teams better handle, prioritize, and organize the end-to-end delivery of services to end-users. That...
The customer-centric approach is a leading factor when it comes to successful businesses. Keeping customers happy by dealing with their issues on time is key. For this to happen, companies must utilize software...