Connect PagerDuty with:
Choose a connector
Jira
ServiceNow
Micro Focus OpsBridge
Jira Product Discovery
BMC Remedy
Cherwell
Jira Service Management
New Relic
SolarWinds
AppDynamics
Splunk
Zabbix
CA UIM
vROps
Salesforce
Dynatrace
Azure DevOps
BMC TrueSight
Datadog
BMC Helix
Prometheus
Kubernetes
BMC Remedyforce
Nagios
Nutanix
Amazon CloudWatch
Azure Monitor
TOPdesk
Zendesk Support
xMatters
VMware SD-WAN
Zendesk Sell
Foglight
Signl4
Ivanti
OPTIC Data Lake
BMC Atrium
Icinga
GitHub
Bitbucket
SAP Solution Manager
Freshdesk
PagerDuty
CircleCI
Microsoft Dynamics 365
Google Anthos
Elasticsearch
Splunk ITSI
MS SCOM
Amazon WS
Google Cloud
Jenkins
Confluence
Challenges for PagerDuty users
PagerDuty is a SaaS-based platform that helps IT professionals prevent and resolve incidents and requests coming from customers. It is a multi-dimensional tool that also allows on-call management, actions automation, and more.
However, different teams in an organization, as well as ...
PagerDuty is a SaaS-based platform that helps IT professionals prevent and resolve incidents and requests coming from customers. It is a multi-dimensional tool that also allows on-call management, actions automation, and more.
However, different teams in an organization, as well as clients and partners, often use different tools. If critical data, like issues and tickets, is transferred manually between systems, the process is prone to errors and delays are quite possible. You can use an integration platform to make PagerDuty integrations with your other tools and avoid silos and mistakes caused by manual data transfer.
How do we solve them?
With ZigiOps you can set up bi-directional PagerDuty integrations with some of the most popular enterprise tools, like Jira, ServiceNow, BMC Remedy, Azure DevOps, and more.
You need no coding or API knowledge as the integration platform is completely no-code and offers out-of-the-box ...
With ZigiOps you can set up bi-directional PagerDuty integrations with some of the most popular enterprise tools, like Jira, ServiceNow, BMC Remedy, Azure DevOps, and more.
You need no coding or API knowledge as the integration platform is completely no-code and offers out-of-the-box templates that you can deploy in a few clicks. Improve data visibility, speed up service delivery and boost your efficiency in a few simple steps.
Popular Use Cases
PagerDuty Jira Software Integration
With the ZigiOps PagerDuty Jira integration, you can accelerate resolution of critical issues, synchronize your teams and have specific incidents assigned to specific groups automatically.
Here is one of the most common use cases when a PagerDuty Jira integration is incredibly beneficial.
The help desk team receives a new incident in PagerDuty. They check the issue and find out that it is coming from a software bug. Тhe responsible agent needs to open Jira and log it there for the development team to handle.
However, if there is a PagerDuty Jira integration in place, everything is automated. ZigiOps extracts all the data from the PagerDuty incident and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.
ZigiOps synchronizes all notes, priority, services, assignments, status, and more. The integration is bi-directional, so all data is updated instantly in both directions. If there are changes in the PagerDuty incident, ZigiOps logs them to the Jira issue accordingly. In case the Jira issue is updated or resolved, this is immediately reflected in the PagerDuty incident, and the agent knows that they can notify the client of the resolution.
This integration helps you prevent mistakes and silos, speed up issue resolutions and boost customer satisfaction.
PagerDuty Jira Software Integration
With the ZigiOps PagerDuty Jira integration, you can accelerate resolution of critical issues, synchronize your teams and have specific incidents assigned to specific groups automatically.
Here is one of the most common use cases when a PagerDuty Jira integration is incredibly beneficial.
The help desk team receives a new incident in PagerDuty. They check the issue and find out that it is coming from a software bug. Тhe responsible agent needs to open Jira and log it there for the development team to handle.
However, if there is a PagerDuty Jira integration in place, everything is automated. ZigiOps extracts all the data from the PagerDuty incident and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.
ZigiOps synchronizes all notes, priority, services, assignments, status, and more. The integration is bi-directional, so all data is updated instantly in both directions. If there are changes in the PagerDuty incident, ZigiOps logs them to the Jira issue accordingly. In case the Jira issue is updated or resolved, this is immediately reflected in the PagerDuty incident, and the agent knows that they can notify the client of the resolution.
This integration helps you prevent mistakes and silos, speed up issue resolutions and boost customer satisfaction.
ServiceNow PagerDuty integration
A PagerDuty ServiceNow integration will help you connect your teams, operations and clients. The synchronization between the two platforms enables proactive customer and partner communication and eases issue remediation.
Here is one of the most common scenarios when а PagerDuty ServiceNow integration is highly beneficial.
An incident arrives in ServiceNow and it needs to be handled by another team that works with PagerDuty. If you have a PagerDuty ServiceNow integration, ZigiOps will detect the incident and create a related incident in PagerDuty immediately. The responsible team members will see it in real time and be able to act upon it.
ZigiOps provides advanced data filtering that guarantees only the necessary incidents from ServiceNow will be collected. You also have full control over data field mapping so you can easily specify how the data will be populated in PagerDuty. With the conditions that you can add to any field, you can compete even the most complex integration scenarios. Notes, priority, services, assignments, status, and more are all included in the integration.
If there are any updates in the ServiceNow incident, ZigiOps will detect them and reflect them in the PagerDuty incident accordingly. You can also back sync any changes, thanks to the ZigiOps correlation capabilities. Once the incident is closed this is reflected in the other system, as well, with the corresponding notes.
With the ZigiOps PagerDuty ServiceNow integration you can reduce critical errors and enable better and faster response to issues.
ServiceNow PagerDuty integration
A PagerDuty ServiceNow integration will help you connect your teams, operations and clients. The synchronization between the two platforms enables proactive customer and partner communication and eases issue remediation.
Here is one of the most common scenarios when а PagerDuty ServiceNow integration is highly beneficial.
An incident arrives in ServiceNow and it needs to be handled by another team that works with PagerDuty. If you have a PagerDuty ServiceNow integration, ZigiOps will detect the incident and create a related incident in PagerDuty immediately. The responsible team members will see it in real time and be able to act upon it.
ZigiOps provides advanced data filtering that guarantees only the necessary incidents from ServiceNow will be collected. You also have full control over data field mapping so you can easily specify how the data will be populated in PagerDuty. With the conditions that you can add to any field, you can compete even the most complex integration scenarios. Notes, priority, services, assignments, status, and more are all included in the integration.
If there are any updates in the ServiceNow incident, ZigiOps will detect them and reflect them in the PagerDuty incident accordingly. You can also back sync any changes, thanks to the ZigiOps correlation capabilities. Once the incident is closed this is reflected in the other system, as well, with the corresponding notes.
With the ZigiOps PagerDuty ServiceNow integration you can reduce critical errors and enable better and faster response to issues.
PagerDuty OpsBridge Integration
With ZigiOps, you can easily sync ITSM and ITOM by connecting PagerDuty and OpsBridge Manager (OBM). If your service desk team is using PagerDuty and your IT operations team is using OpsBidge to monitor your machines and processes, the PagerDuty OpsBridge integration will be highly beneficial for you.
One of the common integration scenarios is the following.
When OBM receives a new event in its event browser, ZigiOps detects it and creates a new alert in PagerDuty, with all the relevant OBM event details. The alert key is returned to the OBM event as an external ID.
The alert in PagerDuty then triggers an incident to be created in PagerDuty according to the specific settings of the user. All the necessary details are populated, and the service desk team knows immediately that there is an issue. They can take appropriate actions in real time.
The integration is bi-directional, so if there are updates in the PagerDuty incident, created by the alarm, the changes will be synchronized back to the OBM event, as well. The integration includes notes, priority, services, assignments, status, and more.
With the PagerDuty OpsBridge integration you can notify PagerDuty on-call responders based on alerts sent from OBM, synchronize incidents and escalation updates, and improve communication between response teams and stakeholders.
PagerDuty OpsBridge Integration
With ZigiOps, you can easily sync ITSM and ITOM by connecting PagerDuty and OpsBridge Manager (OBM). If your service desk team is using PagerDuty and your IT operations team is using OpsBidge to monitor your machines and processes, the PagerDuty OpsBridge integration will be highly beneficial for you.
One of the common integration scenarios is the following.
When OBM receives a new event in its event browser, ZigiOps detects it and creates a new alert in PagerDuty, with all the relevant OBM event details. The alert key is returned to the OBM event as an external ID.
The alert in PagerDuty then triggers an incident to be created in PagerDuty according to the specific settings of the user. All the necessary details are populated, and the service desk team knows immediately that there is an issue. They can take appropriate actions in real time.
The integration is bi-directional, so if there are updates in the PagerDuty incident, created by the alarm, the changes will be synchronized back to the OBM event, as well. The integration includes notes, priority, services, assignments, status, and more.
With the PagerDuty OpsBridge integration you can notify PagerDuty on-call responders based on alerts sent from OBM, synchronize incidents and escalation updates, and improve communication between response teams and stakeholders.
Seamless bi-directional PagerDuty integrations with the rest of your enterprise apps
Granular control over filtering and filed mapping to match your exact use case
Advanced retry mechanism with a user-configurable logic
PagerDuty
Users Features
Out-of-the-box fully scalable templates you can deploy and start using in a few clicks
Global schema: automated relations between PagerDuty and different software tools to optimize workflows
100% secure, vendor-certified integrations
ZigiOps is now available on SAP® Store online marketplace. ZigiOps integrates SAP Solution Manager with your other platforms.
Check out some detailed ChatGPT integration use cases and why it is important to start considering integrating ChatGPT with your current systems.
Check the benefits of eBonding ServiceNow. Sync your ServiceNow instances, transfer data, and optimize workflows easily.
ZigiWave wins at the Software and Technology Awards and is chosen as Most Flexible No-Code Integration Platform 2022 – USA. Read the details.
Learn the benefits of a Jira integration with an IT Service Management system. Free trial available.
A recap of the live demo for Jira to Salesforce integration with ZigiOps. See how we transfer Salesforce Cases to Jira Issues in a breeze.
Have a look at the new ZigiOps UI and Integration Wizard which leads you through the integrations and helps you set them up within minutes.
How is RegEx or patterns applied in integrations? Watch our step-by-step video guide on using all types of RegEx syntaxes with ZigiOps.
Field mapping in integrations is critical for the correct data transfer. See our detailed video guide for mapping in system integrations.