Jira PagerDuty integration

Data Types: Incidents / Bugs / Tasks / Issues / Stories / Custom Records

PagerDuty (Incidents) → Jira (Issues)

PagerDuty (Incidents) → Jira (Bugs)

PagerDuty (Incidents) → Jira (Tasks)

Jira (Issues) → PagerDuty (Incidents)

PagerDuty Jira integration Case

Align your DevOps and ITSM teams and boost productivity.

A PagerDuty Jira integration can solve lots of problems if your ITSM team is using PagerDuty and your DevOps team is using Jira. Manual transfer of data between the systems causes delays and mistakes. When you have a PagerDuty Jira integration this allows you to resolve issues much faster and your teams collaborate better.

Here is one of the most common use cases when a PagerDuty Jira integration is required.

The service desk receives a new incident in their PagerDuty instance. They check on the issue and find out that it results from a software bug. This means they need to forward it to the development team. The development team is using Jira, so the issue should be logged into Jira as soon as possible.

With a ZigiOps PagerDuty Jira integration, everything is automated.

The integration platform extracts all the data from the PagerDuty incident and logs it in Jira in real time. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in immediately.  

ZigiOps synchronizes all notes, priority, services, assignments, status, and more. The integration is bi-directional, so if there are any changes or updates in the PagerDuty incident, ZigiOps logs them in Jira right away.

If the Jira issue is updated or resolved, this is automatically reflected in the PagerDuty incident, and the service desk team can notify the client in real time.

ZigiOps can handle even the most complicated use cases of a PagerDuty Jira integration. This helps you eliminate mistakes and silos, and significantly boost customer satisfaction.

Why ZigiOps?

Why choose ZigiOps for your PagerDuty Jira integration?

Jira and PagerDuty are often both present in the technology stacks of companies. DevOps teams use Jira, as it is easy to manage and track their tasks and projects with it. Service desk and IT Operations teams use PagerDuty to handle and optimize service requests and processes.  

Having a PagerDuty Jira integration might be critical in many cases. With the two systems being connected, you can resolve high-priority issues much faster, teams in the organization collaborate easily in real time and you can significantly improve your processes.

Sometimes, though, setting your PagerDuty Jira integration the way you need to might be difficult. Organizations need freedom to connect all types of entities and fields and handle complex data dependencies.

With ZigiOps you have full freedom, scalability, and control. You can change your integration easily, adjust filtering and field mapping according to your use case, set complex conditions with a few clicks, and use correlation logic. All that is possible without writing a single line of code. No complex scripts, ne need for API knowledge. ZigiOps is completely no-code and super easy to use. At the same time it is highly secure, stable and scalable.  

With the ZigiOps PagerDuty Jira integration teams can collaborate seamlessly in real-time, wherever they are in the world. You have the flexibility to transfer all data types from ITSM to DevOps bi-directionally and with granular control over what data is transferred. The ZigiOps platform allows modifications and growth and your integration can easily transform together with your needs.

Why do a PagerDuty Jira integration?

The PagerDuty Jira integration allows your teams to communicate, detect issues and respond to them much more efficiently. You can transfer all types of data that you need, so that it can be available to the responsible team members in real time. Your overall digital operations process is improved significantly.

When you get actionable data, filtered according to your exact needs, in the right moment, you can easily prevent issues, boost your customer satisfaction, and improve your overall bottom line.

The service desk and the development teams will work in perfect sync, getting just the data they need. No redundant data, no delays, no communicating important details over phone or chat. All the communication back and forth is eliminated, and processes are improved.

Common challenges for Jira and PagerDuty users

PagerDuty is a popular tool used by IT professionals and service desk teams. It allows customers to automate lots of processes, detect critical issues and manage service requests quickly. Jira is one of the leading DevOps platforms, popular among companies, for planning and managing software development projects with an agile framework.

Both applications are often used by different teams in organizations, and they need to work together to make teamwork more efficient and speed up issue resolutions. To do that successfully, they need to collect data from each app and sync it with the other in real time. Without the PagerDuty Jira integration, you risk creating discrepancies, delays, and duplicate or faulty records. This can result in errors and problems with customers.

If you are using both – Jira and PagerDuty, you might need specific data flows and workflows to be directed and distributed properly among your teams. Complex automations and integrations need more sophisticated tools. A PagerDuty Jira integration that matches your exact needs and gives you granular control on your data flow can help you boost productivity and skyrocket client satisfaction.

How do we solve them?

Create an automated end-to-end data flow, reflecting your exact needs, with ZigiOps’ seamless PagerDuty Jira integration. The integration platform offers customizable templates and all integrations are easy to scale and upgrade. ZigiOps is easy to use, you do not need any coding or API knowledge.

With the help of our predefined actions, conditions and transformations, you can customize and deploy your integration in a matter of minutes.

Eliminate manual work and help your teams cooperate better with a smart PagerDuty Jira integration. Streamline and automate your workflows and processes, no matter how complex they are.

How beneficial is the PagerDuty Jira integration?

The PagerDuty Jira integration allows teams to improve their overall digital operations. It eases them to detect critical issues, respond faster, and communicate better.

The customer service and DevOps teams are usually tightly related. They need to exchange data quickly and efficiently. Software bugs and feature requests need to be ordered and logged properly, in the right projects and tasks, so that the development team can act upon them fast. A PagerDuty Jira integration can automate these processes and log the necessary details exactly where they need to be, without redundant information.

For example, a developer is working on a specific bug, and is storing all information about it in a task in Jira. An incident arrives from a client in PagerDuty with some important details about testing the bug.

With a PagerDuty Jira integration, the details can be immediately present in the corresponding task where the developer will see them in real time. No need for the service desk team to open Jira and log them or call the developer.

ZigiOps’ no-code PagerDuty Jira integration helps you eliminate silos and errors, brings high-level automation that is not possible with more simple integration tools, and optimizes your processes.

Concluding thoughts on the PagerDuty Jira integration

The PagerDuty Jira integration with ZigiOps aims to help organizations with complex workflows and specific requirements. It is easy and straight forward and at the same time flexible and scalable. With the ZigiOps platform you can have your integration ready with a few clicks and start managing your processes and teamwork better.