Jira Service Management – Cherwell Integration
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Data Types: Incidents / Change requests / Stories / Service requests / Issues / Other/Custom records
Jira Service Management – Cherwell Overview
With ZigiOps, set up a bi-directional integration between JIRA SM and Cherwell in only a few steps. You get a wide variety of pre-built workflows out-of-the-box, which provide you with a set of actions, conditions, and transformations for any use case, simple or complex. Simplify your operations, resolve bottlenecks, and keep response time low with the help of automation.
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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