Jira to Jira Service Management, automatically kept in sync
Give engineering and the service desk one shared record. ZigiOps syncs Jira Issues with Jira Service Management Incidents in real time — no scripts required.
Jira 
Jira Service Management Engineering tracks work in Jira, but the service desk runs on Jira Service Management. When an Incident needs a code fix, or an Issue needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Jira Issues to Jira Service Management Incidents in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Jira ↔ Jira Service Management mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira 
Jira Service Management Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Jira connector Jira Service Management connector See Jira ↔ Jira Service Management sync live
Book a demo and we'll connect your Jira and Jira Service Management instances in real time.