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Connect your Jira with other Jira instances and the rest of your software tools
Jira is the most popular DevOps system nowadays. Many teams are using it to track the development progress of new products, features, bug resolutions and more. The complication arises when there are 20+ teams using different Jira instances. The transfer of accurate information between these instances becomes mission impossible since someone has to do it manually. Logging, updating and closing tickets in Jira is not only time consuming, but also prone to a lot of errors, which usually results in misalignment between teams and delays in development.
Engineering teams set up their Jira instances differently, which causes further frustrations in the data exchange process. Spend your time wisely and connect your Jira instances to automate the information flow process and improve cross-team collaboration. Eliminate all chances of error and release new features faster by embracing integration.
ZigiOps is a standalone integration platform, which enables you to easily create bi-directional connections between your Jira instances or between Jira and other software tools. Our platform supports integrations between Jira Software on-premise and Jira Cloud. ZigiOps further supports integrations with Jira SD.
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The service desk team receives a new incident in ServiceNow. After checking the issue, they see that the problem results from a software bug. Therefore, the development team should handle it.
With our integration platform, the service desk team doesn’t need to open Jira and log the issue manually. ZigiOps creates it and updates it automatically, which guarantees an efficient application life-cycle management (ALM).
The communication between the service desk and the developer working on the bug is easy. It doesn’t require any additional applications. Instead, everything is taking place in the comments. Log files, traces, or other attachments sync automatically. This streamlines defect tracking and resolution, improves change request management, and prevents communication and information bottlenecks.
Once the developer fixes the issue, ZigiOps instantly updates the ServiceNow incident. The end customer receives a notification about it, as well.
This use case is similar to the ServiceNow Jira integration. The helpdesk team gets a new incident in their BMC Remedy queue. After investigating it, they find out the underlying problem is a software bug, which means they need to forward it to the development team.
With ZigiOps, they can do that automatically, without even needing to open Jira. The integration logs an issue in Jira and updates it in real time. This improves performance and speed, and enhances defect tracking and resolution.
The helpdesk team and the developer can communicate very easily with the help of ZigiOps. This doesn’t require any additional tools, because communication simply takes place in the comments. ZigiOps instantly syncs log files, traces, and all other attachments. This eliminates bottlenecks and silos.
Once the developer fixes the issue, ZigiOps updates the incident in Remedy. The end-customer receives a notification that the issue is resolved.
Nutanix-provisioned hyper-converged infrastructure (HCI)—such as Clusters, Hosts, Disks, and Virtual Machines—doesn’t exist in the OpsBridge database but needs monitoring. ZigiOps takes the infrastructure information from Nutanix and reports it to OpsBridge RTSM, enriching the topology information with data from Nutanix. ZigiOps does regular checks in order to keep topology up-to-date.
ZigiOps collects Nutanix events and/or alerts and reports them to OpsBridge as events. The platform syncs all related configuration item details and other information.
ZigiOps collects Nutanix metrics (stats) and reports them to the MF Operations Connector with related configuration item information. This way, these metrics can be accessed by the OpsBridge Performance Perspective and used for the building of dashboards and reports.
ZigiOps helped one of the biggest telecoms in their integration journey by connecting Dynatrace and AppDynamics to Micro Focus OBM. Read their success story.
ZigiOps played a key role in Telus Health’s integration journey. Our product successfully connected their Dynatrace and Cherwell systems to Micro Focus OBM.
ZigiOps successfully aligned Delta Dental’s operations by integrating their SolarWinds and Jira ServiceDesk instances to Micro Focus OBM.
Read more about what improvements ZigiOps added to the Western Union operations by integrating their tools and processes.
Read more about what improvements ZigiOps added to the Colruyt Group operations by integrating their tools and processes.
Read more about what improvements ZigiOps added to the Singtel operations by integrating their tools and processes.
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