Connect your Jira with other Jira instances and the rest of your software tools
Jira is the most popular DevOps system nowadays. Many teams are using it to track the development progress of new products, features, bug resolutions and more. The complication arises when there are 20+ teams using different Jira instances. The transfer of accurate information between these instances becomes mission impossible since someone has to do it manually. Logging, updating and closing tickets in Jira is not only time consuming, but also prone to a lot of errors, which usually results in misalignment between teams and delays in development.
Engineering teams set up their Jira instances differently, which causes further frustrations in the data exchange process. Spend your time wisely and connect your Jira instances to automate the information flow process and improve cross-team collaboration. Eliminate all chances of error and release new features faster by embracing integration.
ZigiOps is a standalone integration platform, which enables you to easily create bi-directional connections between your Jira instances or between Jira and other software tools. Our platform supports integrations between Jira Software on-premise and Jira Cloud. ZigiOps further supports integrations with Jira SD.
The service desk team receives a new incident in ServiceNow. After checking the issue, they see that the problem results from a software bug. Therefore, the development team should handle it.
With our integration platform, the service desk team doesn’t need to open Jira and log the issue manually. ZigiOps creates it and updates it automatically, which guarantees an efficient application life-cycle management (ALM).
The communication between the service desk and the developer working on the bug is easy. It doesn’t require any additional applications. Instead, everything is taking place in the comments. Log files, traces, or other attachments sync automatically. This streamlines defect tracking and resolution, improves change request management, and prevents communication and information bottlenecks.
Once the developer fixes the issue, ZigiOps instantly updates the ServiceNow incident. The end customer receives a notification about it, as well.
Streamline collaboration between your ITSM, DevOps and Monitoring teams