Simplify your operations by connecting Jira Software’s powerful issue tracking and project management capabilities to other software tools you’re using. Regroup all apps in one place and bring operations, development, and monitoring together, for a comprehensive overview of all your data. With our no-code integration platform, you can set up bi-directional integrations between Jira Software and ServiceNow, BMC Remedy, Azure DevOps, SalesForce, Cherwell, Dynatrace, NewRelic, AppDynamics, and Micro Focus Ops Bridge. Streamline your application lifecycle management (ALM) and DevOps in a few steps, and customize any element you need.
Available connectors for JiraSoftware:
The service desk team receives a new incident in ServiceNow. After checking the issue, they see that the problem results from a software bug. Therefore, the development team should handle it.
With our integration platform, the service desk team doesn’t need to open Jira and log the issue manually. ZigiOps creates it and updates it automatically, which guarantees an efficient application life-cycle management (ALM).
The communication between the service desk and the developer working on the bug is easy. It doesn’t require any additional applications. Instead, everything is taking place in the comments. Log files, traces, or other attachments sync automatically. This streamlines defect tracking and resolution, improves change request management, and prevents communication and information bottlenecks.
Once the developer fixes the issue, ZigiOps instantly updates the ServiceNow incident. The end customer receives a notification about it, as well.
This use case is similar to the ServiceNow Jira integration. The helpdesk team gets a new incident in their BMC Remedy queue. After investigating it, they find out the underlying problem is a software bug, which means they need to forward it to the development team.
With ZigiOps, they can do that automatically, without even needing to open Jira. The integration logs an issue in Jira and updates it in real time. This improves performance and speed, and enhances defect tracking and resolution.
The helpdesk team and the developer can communicate very easily with the help of ZigiOps. This doesn’t require any additional tools, because communication simply takes place in the comments. ZigiOps instantly syncs log files, traces, and all other attachments. This eliminates bottlenecks and silos.
Once the developer fixes the issue, ZigiOps updates the incident in Remedy. The end-customer receives a notification that the issue is resolved.
Nutanix-provisioned hyper-converged infrastructure (HCI)—such as Clusters, Hosts, Disks, and Virtual Machines—doesn’t exist in the OpsBridge database but needs monitoring. ZigiOps takes the infrastructure information from Nutanix and reports it to OpsBridge RTSM, enriching the topology information with data from Nutanix. ZigiOps does regular checks in order to keep topology up-to-date.
ZigiOps collects Nutanix events and/or alerts and reports them to OpsBridge as events. The platform syncs all related configuration item details and other information.
ZigiOps collects Nutanix metrics (stats) and reports them to the MF Operations Connector with related configuration item information. This way, these metrics can be accessed by the OpsBridge Performance Perspective and used for the building of dashboards and reports.
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