Jira

Development teams across companies often use both GitHub and Jira to manage and track their projects. When the two systems are integrated team members can get quick access to pull requests, commits and branches from GitHub in Jira, and details from Jira tasks, bugs and stories in GitHub. Here is one of the most common use cases of GitHub Jira integration.

If there is a new task in Jira and the developers need to track it in GitHub, ZigiOps will automatically create a GitHub issue and will populate the extracted information from Jira in it.

The integration provides bi-directional updates, so if there are any changes in GitHub, ZigiOps will reflect them in the corresponding Jira task in real time, and any updates in Jira will be reflected in GitHub accordingly. ZigiOps will also close the task in Jira once the GitHub issue is closed.

For more detailed information, review our Jira Github integration use case blog.

Development teams across companies often use both Bitbucket and Jira to manage and track their projects. When the two systems are integrated team members can get quick access to pull requests, commits and branches from Bitbucket in Jira. If your teams are using Bitbucket to track their coding processes and Jira to manage tasks and projects, you can integrate the two applications and automate the data transfer between them. Here is how ZigiOps can help.

For example, the development team is working on an issue, and they are tracking code changes in Bitbucket. The whole project, as well as dependencies with other projects are managed in Jira. Using ZigiOps, the developers can have commits and pull requests automatically added in the Jira issue by simply including the corresponding ticket ID. This way any commits, pull requests and pull request updates will be immediately present in Jira as comments.

Both Freshservice and Jira are integral part of the company's IT ecosystem. Freshservice helps with hanlding customer inqueries. Jira, on the otherand, is used by the DevOps team to resolve any uprising issues and incidents. The Freshservice team receives a notification about newly-submitted ticket. Upon investigation, the team decides discovers that they'll need the help of the developers to solve it. Upon deployed as a bi-directional integration platform, ZigiOps steps in.

The tool fetches the Freshservice ticket and transfers it to Jira as an incident along with its corresponding details. Once the developers start working on it, the help desk team on the Freshservice side is notified on every step of the incident resolution. The communication is straightforward, with both end-users and IT teams updated in real time.

When deployed into the company’s IT ecosystem, ZigiOps instantly fetches the desired data from Jenkins (builds and/or jobs) and sends it straightforwardly to Jira. The desired details are entered in Jira as new tickets, and the Jira team receives the info in real time.

They can immediately take a closer look into them and start working. Due to ZigiOps advanced functionalities, the transferred builds can b filtered by various criteria and precisely chosen, based on name, type, description, default value, and more. For example, the teams may want to transfer just failed or just the successful builds from Jenkins to Jira. This is easily achievable with the ZigiOps seamless integration.

Very often organizations use Jira to manage different projects and tasks. Naturally ideas and feedback gather in Jira for new projects or enhancements of current projects. These ideas need to go to Jira Product Discovery, so that the project managers and corresponding teams can handle them.

A ticket is open in Jira that contains an idea for a new feature. The DevOps team needs to enter the idea into Jira Product Discovery.

With ZigiOps, the entire process is automated: the DevOps team doesn’t need to open Jira Product Discovery and log the idea manually. Instead, the integration platform takes care of that. ZigiOps logs a new idea in Jira Product Discovery and synchronizes the two in real time.

The DevOps and the Project Management teams communicate quickly and efficiently. With ZigiOps, they don’t need to exchange any emails or phone calls. ZigiOps synchronizes all log files, comments, traces, and attachments. This way, you can streamline new features development, enhance your portfolio with new products seamlessly, and eliminate communication bottlenecks.

If there are any updates on the idea, they will be immediately reflected in the Jira ticket. This way the development team will know exactly what to start working on and what is the priority for it at any given time.

With Dynamics 365 - Jira integration, critical client-related incidents are timely resolved. DevOps and Customer Service teams work in synchronization and alignment to provide the best possible customer experience.

With the Dynamics 365 Jira integration, critical client-related incidents are timely resolved. DevOps and Customer Service teams work in synchronization and alignment to provide the best possible customer experience. ZigiOps allows instant automation and transfer of crucial business data without the need of additional applications or waste of resources. Data distribution happens smoothly. Bottlenecks or misunderstandings do not occur.

Here is one of the most common Dynamics 365 Jira integration use case scenarios that can easily be solved by ZigiOps.

Our Dynamics 365 instance detects the presence of a new incident. The system notifies the customer service desk about it. After checking it, the team concludes that it needs to be logged into Jira so the DevOps team can handle it.

By using ZigiOps as an integration solution, the Dynamics 365 team does not need to log the incident in Jira manually. It happens automatically. The bi-directional Dynamics 365 Jira integration guarantees smooth collaboration between the two departments. They work in alignment. The incident is resolved fast, ensuring a high level of satisfaction on the end-client side. The incident itself (along with its corresponding details, such as comments and attachments) is easily updated. And the data is immediately accessible by the two responsible teams.

With the ZigiOps PagerDuty Jira integration, you can accelerate resolution of critical issues, synchronize your teams and have specific incidents assigned to specific groups automatically.

Here is one of the most common use cases when a PagerDuty Jira integration is incredibly beneficial.

The help desk team receives a new incident in PagerDuty. They check the issue and find out that it is coming from a software bug. Тhe responsible agent needs to open Jira and log it there for the development team to handle.

However, if there is a PagerDuty Jira integration in place, everything is automated. ZigiOps extracts all the data from the PagerDuty incident and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.

ZigiOps synchronizes all notes, priority, services, assignments, status, and more. The integration is bi-directional, so all data is updated instantly in both directions. If there are changes in the PagerDuty incident, ZigiOps logs them to the Jira issue accordingly. In case the Jira issue is updated or resolved, this is immediately reflected in the PagerDuty incident, and the agent knows that they can notify the client of the resolution.

This integration helps you prevent mistakes and silos, speed up issue resolutions and boost customer satisfaction.

There are pipelines in CircleCI related to specific tasks in Jira and you want to have all the details for their tests in both places. ZigiOps automatically collects all the details from CircleCI, like time to execute, job, author, project, user, commit, workflow, trigger, VCS, build failures, etc. Then the integration platform logs each of them in Jira, according to your specific conditions and mapping. Every piece of data goes to the correct field in Jira instantly. No manual work is necessary.

When there are updates in any of the pipelines, ZigiOps gets them and adds them to Jira automatically. Everything is kept up to date and each member of the team has relevant info in real time.

ZigiOps provides advanced filtering and mapping capabilities, as well as correlation logic that are fully customizable and you can easily set them according to your use case scenario.

The help desk team receives a new ticket in Freshdesk. They check the issue and find out that it is coming from a software bug. Тhey need to open Jira and log it there for the development team to handle.

With ZigiOps, everything is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.

ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. The integration is bi-directional, so all data is updated instantly in both directions – if there are changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa.

This integration helps you eliminate communication bottlenecks and silos, speed up issue resolutions and boost customer satisfaction.

If one of your teams is using Jira, and another one is using Azure DevOps to manage their projects, you can plan, track, and transfer work across your teams easily by integrating both systems.

For example, when a Task is created in Azure DevOps, the development team might find out it is related to a project another team is handling. They will need to forward it to the Jira instance the other team is using. When a ZigiOps Jira Azure DevOps integration is in place, this will happen automatically. No one needs to manually enter the information in Jira, since a Jira task is created in real time by the integration platform. You can easily set correlation and mapping in ZigiOps, so all the necessary fields (like title, description, urgency, issue links, comments, etc.) are automatically populated once the new task is created. When there is some progress in the Jira task, the integration will update all changes in Azure DevOps, too.

On the other hand, if there are any changes or information added in Azure DevOps, they will also be synced in real time with Jira. This way you can build, test and deploy projects without any manual transfer of data between systems.

A very popular scenario is when an organization needs to sync ITSM operations with DevOps. Jira is the most popular DevOps system nowadays, and here is an example of how ZigiOps can help you automate information flow between Jira and Cherwell.

The service desk team receives a new ticket in their Cherwell queue. They check the issue and discover that the problem results from a software bug. This means they need to forward it to the development team, i.e. log it into Jira.

With ZigiOps, the entire process is automated: the service desk team doesn’t need to open Jira and log the issue themselves, the integration platform takes care of that. ZigiOps logs a new issue in Jira and synchronizes the two in real time.

The service desk and the developer teams communicate quickly and efficiently. With ZigiOps, they don’t need any additional applications. ZigiOps synchronizes all log files, comments, traces, or other attachments. This way, you can streamline both root cause analysis and change request management, and easily eliminate communication bottlenecks and silos.

Once the developer fixes the issue, ZigiOps instantly updates the incident in Cherwell. The end customer automatically gets a notification that you have resolved their problem.

The helpdesk team receives a new incident in their Zendesk Support queue. They find out that the problem results from a software bug, i.e. the DevOps team needs to handle it.

Thanks to ZigiOps, they don’t need to open Jira and manually create a ticket for the bug. The integration platform creates it automatically and updates it every minute, which guarantees a smooth application lifecycle management (ALM).

The communication between the helpdesk team and the developer working on the bug is now extremely easy, as it doesn’t require any additional tools. Everything happens in the comments. ZigiOps syncs log files, traces, issue links and all other attachments. This helps streamline defect tracking and resolution, and it also improves change request management.

Once the developer fixes the issue, ZigiOps updates the Zendesk incident instantly. The end customer receives a notification that you’ve resolved their issue—and everyone is happy.

This integration is geared towards teams who are using Dynatrace to monitor the performance of their applications, and need to be able to forward problems to Jira Service Management seamlessly.

ZigiOps collects Dynatrace Problems and reports them to Jira Service Management as Incidents. The related host details and other information are synchronized between the two systems.

The relevant information from the Jira Service Management Incidents is returned to the Dynatrace Problem in the form of comments.

The helpdesk team receives a new incident in their BMC Remedy queue. After checking it, they notice the problem stems from a software bug, which means the development team needs to fix it.

With ZigiOps, the helpdesk team can forward the incident to Jira and log it as an issue automatically, without even needing to open it. The integration platform updates it in real time, which improves performance and speed, and enhances defect tracking and resolution.

The helpdesk team and the developer who’s working on the issue can communicate easily through ZigiOps. They don’t need any additional tools for that, because the communication takes place in the comments. ZigiOps syncs log files, traces, and all other attachments immediately, which eliminates bottlenecks and data silos.

Once the developer fixes the issue, ZigiOps updates the related incident in BMC Remedy. The end-customer receives a notification that you have resolved their problem.

Your software teams manage IT requests with IFS Assyst and software issues with Jira, but lack integration between the two systems. Manual data transfer leads to errors, delays, and bottlenecks. ZigiOps solves this by automating data exchange and synchronization. When a user reports an issue in IFS Assyst, ZigiOps creates a corresponding Jira issue with relevant details. Developers can then track and resolve the issue in Jira, with updates synced back to IFS Assyst. This integration streamlines incident management, fosters collaboration, and boosts IT service efficiency.

Jira to IFS Cloud Integration: Automated Time Registration

Teams using Jira for development and project tracking often log work directly within issues. However, manually transferring this time data to IFS Cloud for payroll, billing, or project accounting is time-consuming and error-prone.

With ZigiOps, this process is fully automated. When a user logs time in Jira, ZigiOps captures the work log and creates a corresponding time registration card in IFS Cloud — including user details, duration, tasks, and related project metadata.

This one-way integration (Jira → IFS Cloud) eliminates manual input, reduces errors, and ensures that all time spent is accurately recorded in your enterprise system for reporting and financial reconciliation.

Zoho ManageEngine ServiceDesk ↔ Jira Integration

Ticket & Issue Management

Many organizations rely on Zoho ManageEngine ServiceDesk for ITSM and Jira for development and issue tracking. Integrating the two ensures seamless collaboration between service desk and development teams, eliminating manual updates and siloed workflows.

With ZigiOps, a ticket or incident logged in Zoho can automatically generate a corresponding Jira issue. Custom field mappings, comments, and attachments are synced in both directions, giving developers real-time visibility into service-impacting issues — and keeping IT teams informed as progress is made.

Bidirectional synchronization ensures that updates, comments, and resolution statuses in Jira are reflected instantly in Zoho ServiceDesk. When the Jira issue is resolved, the linked ServiceDesk ticket is automatically updated or closed.

This real-time integration keeps both teams aligned, reduces delays, and boosts cross-functional efficiency.

The service desk team receives a new incident in ServiceNow. After checking the issue, they see that the problem results from a software bug. Therefore, the development team should handle it.

With our integration platform, the service desk team doesn’t need to open Jira and log the issue manually. ZigiOps provides easy, no-code integration between Jira and ServiceNow.

The communication between the service desk and the developer working on the bug is easy. It doesn’t require any additional applications. Instead, everything is taking place in the comments. Log files, traces, or other attachments sync automatically. This streamlines defect tracking and resolution, improves change request management, and prevents communication and information bottlenecks.

Once the developer fixes the issue, ZigiOps instantly updates the ServiceNow incident. The end customer receives a notification about it, as well.

If one of the systems you are using is Salesforce and you want to transfer cases to DevOps teams, who use Jira, you can use the ZigiOps integration platform.

Our integration between Salesforce and Jira is bi-directional, which means that once there is an update in one of the systems, the other automatically receive it as well. For example, when a case is created in Salesforce, the integration platform will pull it automatically and create a related issue in Jira. You have a high degree of data filtering control, so the platform collects only the required Salesforce cases. You also have full control over data field mapping to define how ZigiOps reports data to Jira. You can synchronize regular and custom fields, lifecycle fields, issue links, comments, attachments, and more.

ZigiOps automatically collects any updates in Salesforce and transfers them to Jira by filling all the necessary fields in the ticket. Similarly, it collects updates from Jira and updates them in Salesforce. The integration platform synchronizes them with the related case in Salesforce for regular fields, custom fields, lifecycle fields, issue links, comments, and attachments.