Connect TOPdesk and VMware vRealize Operations (vROps) to sync data between them seamlessly, thanks to ZigiOps’ agile no-code integration. With our ready-to-use templates and workflows, you get an array of actions, conditions, and transformations for all your use cases and integration needs. Sync and align IT Service Management (ITSM) and IT Operations Management (ITOM) and improve cross-team communication and data exchange, starting today.
Keeps ITOM and ITSM fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can instantly connect TOPdesk and VMware vRealize Operations (vROps).
When an alert is triggered in vROps, ZigiOps allows you to redirect it automatically, based on specific conditions, or manually, if that’s necessary. ZigiOps collects it based on your configuration, and creates a new incident in TOPdesk, containing all details from the vROps alert.
ZigiOps updates the vROps alert and logs the update in TOPdesk. Updates include lifecycle synchronization, regular fields, custom attributes.
IT Service Management and IT Operations Management (ITSM and ITOM) are often intertwined, especially in large companies. However, different teams often use different software tools for each aspect of them. This means that data exchange and synchronization can be challenging.
TOPdesk is a widely used ITSM/helpdesk solution, while VMware vRealize Operations is a well-known software tool for ITOM. ZigiOps’ agile integration between TOPdesk and VMware vRealize Operations allows your teams to use the two applications simultaneously, while extending the functionalities of each.
A seamless end-to-end data flow between TOPdesk and VMware vRealize Operations will help your teams work better together. Sync alerts with incidents between the two software tools, including custom fields. Set up your integration in minutes and deploy it right away, instead of developing a connector yourself, which can cause a lot of headaches. Customize it as needed for your specific use case scenario in a few clicks. Automate your operations with the help of integration to simplify the work of your teams.
Align ITSM and ITOM to make sure that cross-team collaboration is efficient. Optimize defect resolution and tracking, simplify ticket creation and handling, streamline root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.
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Streamline collaboration between your ITSM, DevOps and Monitoring teams