Connect TOPdesk and Dynatrace in minutes: now you can sync data between the two applications, thanks to ZigiOps, our agile no-code integration platform. Our pre-defined templates provide you with an array of conditions, actions and transformations for many use cases, regardless of their complexity level. And if you need to customize anything, that’s super easy to do. Synchronize IT Service Management (ITSM) and monitoring, and enhance cross-team communication and end-to-end data exchange, starting today.
Keeps ITSM and monitoring fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can quickly sync ITSM and APM by connecting TOPdesk and Dynatrace.
Dynatrace can detect problems for monitored entities, which ZigiOps allows you to redirect manually or automatically (based on specific conditions).
When Dynatrace detects a problem for a particular Application or service, ZigiOps then creates a new incident in TOPdesk, which contains all Dynatrace problem details.
If there are any updates to the Dynatrace problem, ZigiOps updates the related TOPdesk incident. Updates include lifecycle synchronization, regular fields, tags, and more.
Topology discovered by Dynatrace agents is reported by ZigiOps as Assets (topology) in TOPdesk.
In large companies, monitoring and IT service management (ITSM) often coexist and need to function together. Often, this proves to be a challenge, because they’re not always well-aligned, and the software tools you’re using for each aren’t in sync. This slows down communication, and, as a result, cross-team collaboration suffers.
TOPdesk is a popular ITSM/helpdesk solution, while organizations use Dynatrace for the monitoring and optimization of application development and performance, IT infrastructure, and customer experience. Your teams can use the two applications simultaneously, thanks to ZigiOps. Our no-code, on-prem integration expands the functionalities of each tool.
Seamless end-to-end dataflow between TOPdesk and Dynatrace is now possible—and you can set it up in a matter of minutes. Transfer problems, tags, and topology from Dynatrace to TOPdesk. Set up your integration in a few clicks and start using it immediately. Customize it as needed to adapt it to your use case and let our platform do the rest.
Sync your helpdesk and monitoring tools to make communication between your teams smooth and efficient. Automate defect resolution and tracking, simplify ticket creation and handling, boost root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.
One of our account managers will get in touch with you shortly to send all necessary installation files
Streamline collaboration between your ITSM, DevOps and Monitoring teams