Splunk – ServiceNow Integration

Data Types: Alerts / Incidents / Change Requests / CMDB CIs / Custom records

Splunk (Events) → ServiceNow (Events)

Splunk (Alerts) → ServiceNow (Incidents)

Splunk - ServiceNow Integration Use Case

If your organization is using Splunk to monitor your infrastructure and assets, and also ServiceNow to manage issues and requests, you might benefit a lot from integrating both systems.

ZigiOps delivers all events discovered by Splunk directly into ServiceNow. All types, like alerts, incidents, change requests, etc. can be a part of the integration. With the conditional field mapping, you can also easily set which fields to be synchronized. Data is automatically updated even for custom fields.

If there are any updates in the Splunk event, ZigiOps will detect them and make the necessary updates in ServiceNow as well. The additional information populated by the integration allows identification between Splunk’s and ServiceNow’s events. This integration can be created with a few clicks using the ZigiOps platform.

Challenges for Splunk and ServiceNow users

Splunk helps you monitor, analyze and act on your data, as well as lower data breaches and other fraud risks. ServiceNow is a very popular ITSM solution that helps you automate incident management and resolution.

In enterprises ITSM and monitoring need to be integrated in order to avoid common challenges, like misalignment of teamwork, delays due to incomplete or wrong information and manual transfer of data.

If you connect Splunk and ServiceNow you can collect, process and transfer data in real time. This will allow your teams to react to events and issues before they impact your customers.

How do we solve them?

A powerful no-code integration platform can help you automate ticket creation and cut down response times, by connecting Splunk and ServiceNow. With ZigiOps you don’t need any coding knowledge and you can set up your integration in minutes.

ZigiOps provides out-of-the-box templates, as well as extended field mapping and filtering to meet even the most complex scenarios. You can directly deliver all problems discovered by Splunk into ServiceNow.

ZigiOps allows you to sync and ease the work of your teams and resolve issues faster. This results in boosted customer satisfaction and improved business metrics.