SAP Solution Manager and ServiceNow, connected in real time
Connect SAP Solution Manager and ServiceNow. ZigiOps keeps Incidents and Incidents in sync in real time — no scripts required.
SAP Solution Manager 
ServiceNow SAP Solution Manager and ServiceNow solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
ZigiOps connects SAP Solution Manager and ServiceNow in both directions and in real time — Incidents and Incidents stay synchronized automatically, with no manual data entry.
How the SAP Solution Manager ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
SAP Solution Manager 
ServiceNow Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
SAP Solution Manager connector ServiceNow connector See SAP Solution Manager ↔ ServiceNow sync live
Book a demo and we'll connect your SAP Solution Manager and ServiceNow instances in real time.