Prometheus – ServiceNow Integration

Data Types: Events / Alerts / Metrics /CMDB CIs

Prometheus (Alerts) → ServiceNow (Incidents)

Prometheus (Topology) → ServiceNow (Topology, without relationships)

Prometheus ServiceNow Integration Use Case

With this Prometheus ServiceNow integration, you can sync the two tools effortlessly.

ZigiOps collects host and metric data from Prometheus and reports it to ServiceNow. ZigiOps performs regular checks to keep topology up to date.

ZigiOps collects Prometheus alerts and reports them to ServiceNow with related host information. Correlation is kept with already transferred alerts for update synchronization.

Challenges for ServiceNow and Prometheus users

ServiceNow is a widely used IT service management (ITSM) software tool. Thousands of companies use ServiceNow to manage their workflows, service requests, incidents, and their IT infrastructure as a whole. Prometheus, on the other hand, is an open-source event monitoring solution, featuring real-time alerting and flexible query language. It provides organizations with an overview of the health of their applications, allowing them to easily detect and prevent issues.

To maintain a high level of availability of all systems and services, organizations sometimes use both Prometheus and ServiceNow to control and manage different aspects of their operations. If you’re using both systems, it’s essential to connect them in order to diagnose and tackle issues before they impact the availability and performance of your applications.

If you’re using the two without a data integration platform between them, you risk creating data silos and incomplete records. Connecting your systems in real-time is essential to the success of your business. An integration platform like ZigiOps is the best way to do that.

How do we solve them?

With ZigiOps’ Prometheus ServiceNow integration, you can sync the two systems in real time and detect and resolve issues faster than ever. Set up a seamless end-to-end data integration between both tools to optimize cooperation between teams and help them achieve more with less effort.

ZigiOps is an agile no-code data integration platform that allows you to connect ServiceNow with Prometheus in a few minutes. Our templates on common industry use cases allow you to set up and customize a Prometheus ServiceNow integration effortlessly. You get a wide array of workflows, actions, conditions, and transformations that are ready to use.

Connect your teams, automate your workflows, and improve the end-to-end data exchange at your organization, starting today.