Da ServiceNow and Datadog, always in sync
Turn monitoring signal into service desk action. ZigiOps syncs Datadog alerts with ServiceNow incidents in real time — status, priority and tags flow both ways, no scripts required.
ServiceNow Datadog surfaces the alert first, but the service desk works from ServiceNow. Without a link between them, on-call engineers triage in one tool while the incident record sits stale in the other.
ZigiOps turns Datadog alerts into linked ServiceNow incidents and keeps status, priority and tags synchronized in real time — no scripts, no manual updates.
How the ServiceNow ↔ Datadog mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ServiceNow Every field that matters, mapped both ways
Map ServiceNow entities to Datadog entities down to the individual field, without writing a script.
More control over how ServiceNow ↔ Datadog syncs
Updates flow the moment they happen — no polling delays, no scheduled batch jobs.
Scope every sync with filters on monitor tag, priority or any custom field.
Built-in logic decides which update wins and logs every decision for full traceability.
Sync resumes on its own after downtime or network interruptions — nothing to restart by hand.
Validate field mappings and rules against real data before the integration goes live.
See sync status and catch failures early, without digging through logs.
When a sync fails, ZigiOps surfaces the likely cause and a suggested fix — no log-diving required.
From alert to resolved incident
Datadog spots the problem first; the service desk works it to resolution. ZigiOps keeps the two in lockstep the whole way.
A monitor breaches threshold and Datadog raises an alert with tags and context.
A matching ServiceNow incident appears instantly, mapped field-for-field and linked to the alert.
Status and work notes sync back to Datadog as the on-call engineer works the incident.
When the monitor recovers, the incident closes automatically with a full audit trail.
ServiceNow ↔ Datadog FAQ
Is the ServiceNow–Datadog sync bidirectional?
Yes. Alerts and incidents stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative.
What fields map between the two?
Alert ↔ incident, status ↔ state, priority, and tags ↔ CI reference — all in both directions with full fidelity, fully configurable in the visual editor.
Can I avoid duplicate incidents for flapping alerts?
Yes. Correlation logic matches a re-triggered alert to its existing incident instead of creating a new one, so flapping monitors don't flood the service desk.
Can I limit the sync to specific monitors?
Yes. Conditional triggers let you scope the sync by monitor tag, priority or any other field, so only the alerts that matter reach ServiceNow.
Does the incident close automatically when the monitor recovers?
Yes, if configured that way. When Datadog marks a monitor as recovered, ZigiOps can automatically update or close the linked incident.
Do I need to script anything in ServiceNow or Datadog?
No. The entire integration is configured no-code in ZigiOps — no business rules, webhooks or custom scripts to build or maintain.
See ServiceNow ↔ Datadog sync live
Book a demo and we'll connect your ServiceNow and Datadog instances in real time.