Datadog – Jira Integration

Data Types: Problems / Issues / Stories / Other/ Custom records

Datadog (Incident) → Jira (Issue)

Datadog (Event) → Jira (Issue)

Datadog – Jira Integration Use Case

If you are using both Datadog and Jira to monitor and manage different applications, projects, and systems, you can significantly boost the performance of your teams by integrating the two.

An example use case would be when Datadog has detected an event or an incident, and this event needs the attention of the Dev team. ZigiOps automatically transfers the event or incident and opens a new issue in Jira. You can easily define specific events or incidents you need transferred, as well as choose project and issue type for the issues that the integration platform opens in Jira. You can sync all relevant fields like summary, description, state, etc. This way the Dev team can take appropriate actions right away.

If there are any changes or updates for this event or incident, ZigiOps detects them and adds them in Jira in seconds. The integration is bi-directional, so when there are updates or the issue is closed in Jira, this will automatically update the incident in Datadog, too.

Challenges for Datadog and Jira users

Datadog is a tool that helps you manage and optimize application performance. With it you can monitor logs, security, networks, real users and more. Jira is one of the most popular project management tools used by developers. It helps teams plan, track, and release different projects.

In large organizations often both of these tools are used. However, if you have not connected the two systems, you are most probably experiencing data silos and delays due to manual transfer of data.

If you integrate Datadog and Jira, you can process and distribute critical issues in seconds. Using an integration platform can significantly improve response times and boost your user experience.

How do we solve them?

A powerful integration platform, like ZigiOps, allows you to simplify your operations and improve communication between teams. By connecting Datadog and Jira with ZigiOps, you can sync all problems, issues, stories and custom records automatically. You don’t need any coding or API knowledge. The integration is bi-directional, so incidents are updated in real-time in both applications.

The Datadog Jira integration allows you to connect teams, projects, and systems across your organization. It accelerates issue resolutions and boosts client and employee satisfaction.