Datadog logo Cherwell logo
Datadog ↔ Cherwell · bidirectional · real-time

Datadog and Cherwell, always in sync

Give your service desk Datadog context. ZigiOps turns Datadog Monitors into Cherwell Incidents in real time — status, priority and notes flow both ways, no scripts required.

Live sync
99.8% success
Datadog logo Datadog
Record
D-1042
Cherwell logo Cherwell
Synced record
C-482
Monitor↔ synced
Priority↔ synced
Status↔ synced
The problem

Datadog catches issues first, but Cherwell is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Monitor into an Incident — or it falls through the cracks.

The solution

ZigiOps turns every Datadog Monitor into a Cherwell Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.

How the Datadog ↔ Cherwell mapping works inside ZigiOps

A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.

Field mapping · Datadog → Cherwell
Field mapping Filters & triggers Conflict rules
Datadog logo Datadog
Cherwell logo Cherwell
Monitor
Incident
Priority
Priority
Status
Status
Comments
Comment
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction

See Datadog ↔ Cherwell sync live

Book a demo and we'll connect your Datadog and Cherwell instances in real time.

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