Freshdesk – Jira integration

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A very popular scenario is when a company wants to sync helpdesk operations with DevOps. Here is an example of how ZigiOps can help you automate the data flow between the most popular DevOps tool – Jira and Freshdesk. 

 The service desk team receives a new ticket in Freshdesk. They check the issue and find out that it is coming from a software bug. This means they need to forward it to the development team, i.e. log it into Jira.  

With ZigiOps, the entire process is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time. They communicate quickly and efficiently, without the need to use any additional applications. 

ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. Everything is updated instantly in both directions – if there are any changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa.   

Once the development team fixes the issue, ZigiOps instantly updates the ticket in Freshdesk. The end customer automatically gets a notification that their problem is resolved. 

With this integration you quickly eliminate communication bottlenecks and silos, speed up the resolution of critical issues and boost customer satisfaction. 

Common challenges for Freshdesk and Jira users

Freshdesk is a feature-rich cloud-based customer support software that offers multiple support channels including live chat, email, phone, and social media. Jira allows DevOps teams to easily manage and track projects and tasks and is one of the most popular tools for agile development. Both tools ...

Freshdesk is a feature-rich cloud-based customer support software that offers multiple support channels including live chat, email, phone, and social media. Jira allows DevOps teams to easily manage and track projects and tasks and is one of the most popular tools for agile development. Both tools are often used together in companies and if they are not synchronized you risk creating silos and miscommunication between teams. A Freshdesk Jira integration will help you avoid errors and bottlenecks caused by manual data transfer.

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How do we solve them?

ZigiOps allows for seamless end-to-end data flow between Freshdesk and Jira. You can set up your integration in minutes and sync issues, tickets, notes, custom fields and more. You need zero coding knowledge, and you can easily customize field mapping and filtering to fit the integration to your ...

ZigiOps allows for seamless end-to-end data flow between Freshdesk and Jira. You can set up your integration in minutes and sync issues, tickets, notes, custom fields and more. You need zero coding knowledge, and you can easily customize field mapping and filtering to fit the integration to your specific use case. Integrate Freshdesk and Jira to boost efficiency, automate ticket creation and handling, and improve root cause analysis.

Seamless integration: no need to open Freshdesk and manually log or update tickets

Bi-directional synchronization and updates

Customizable data filtering and field mapping

Integration Benefits

Out-of-the-box workflows you can use instantly, no coding knowledge needed

Improved communication with the help desk team

Simple UI commands carry out complex backend operations: no API knowledge required

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