Connect Freshdesk with:
Choose a connector
Jira
Micro Focus OpsBridge
Jenkins
Freshservice
ZigiOps Web Listener
Web Hook ZigiOps
Web Poller
Jira Product Discovery
BMC Remedy
Cherwell
ServiceNow
Jira Service Management
New Relic
SolarWinds
AppDynamics
Splunk
Zabbix
CA UIM
vROps
Salesforce
Dynatrace
Azure DevOps
BMC TrueSight
Datadog
BMC Helix
Prometheus
Kubernetes
BMC Remedyforce
Nagios
Nutanix
Amazon CloudWatch
Azure Monitor
TOPdesk
Zendesk Support
xMatters
VMware SD-WAN
Zendesk Sell
Foglight
Signl4
Ivanti
OPTIC Data Lake
BMC Atrium
Icinga
GitHub
Bitbucket
SAP Solution Manager
Freshdesk
PagerDuty
CircleCI
Microsoft Dynamics 365
Google Anthos
Elasticsearch
Splunk ITSI
MS SCOM
Amazon WS
Google Cloud
Confluence
Challenges for Freshdesk users
Freshdesk is a cloud-based customer service software that allows omnichannel support. It is a powerful tool that helps companies proactively understand customer needs. However, organizations often use more than one tool in different teams. When information, like critical issues and tickets, is ...
Freshdesk is a cloud-based customer service software that allows omnichannel support. It is a powerful tool that helps companies proactively understand customer needs. However, organizations often use more than one tool in different teams. When information, like critical issues and tickets, is transferred manually between systems, there is a huge chance for errors and delays. You can use an integration platform to connect Freshdesk with your other tools and avoid problems coming from manual data transfer.
How do we solve them?
With ZigiOps you can set up bi-directional integrations between Freshdesk and some of the most popular enterprise tools, such as Jira, BMC Remedy, Azure DevOps, and more. You need no coding or API knowledge as the integration platform is no-code and offers out-of-the-box templates that you can ...
With ZigiOps you can set up bi-directional integrations between Freshdesk and some of the most popular enterprise tools, such as Jira, BMC Remedy, Azure DevOps, and more. You need no coding or API knowledge as the integration platform is no-code and offers out-of-the-box templates that you can deploy in minutes. Improve service delivery and optimize your processes in a few simple steps.
Popular Use Cases
Jira - Freshdesk Integration
The help desk team receives a new ticket in Freshdesk. They check the issue and find out that it is coming from a software bug. Тhey need to open Jira and log it there for the development team to handle.
With ZigiOps, everything is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.
ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. The integration is bi-directional, so all data is updated instantly in both directions – if there are changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa.
This integration helps you eliminate communication bottlenecks and silos, speed up issue resolutions and boost customer satisfaction.
Jira - Freshdesk Integration
The help desk team receives a new ticket in Freshdesk. They check the issue and find out that it is coming from a software bug. Тhey need to open Jira and log it there for the development team to handle.
With ZigiOps, everything is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.
ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. The integration is bi-directional, so all data is updated instantly in both directions – if there are changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa.
This integration helps you eliminate communication bottlenecks and silos, speed up issue resolutions and boost customer satisfaction.
Micro Focus OpsBridge - Freshdesk Integration
With ZigiOps, you can easily sync ITSM and ITOM by connecting Freshdesk and OpsBridge Manager (OBM).
When OBM receives a new event in its event browser, ZigiOps will create a new ticket in Freshdesk, with all the relevant OBM event details. The ticket number will be returned to the OBM event as an external ID.
The integration is bi-directional and syncs any updates, too. When there are changes in the OBM event, ZigiOps reports them to the related Freshdesk ticket. If the Freshdesk ticket itself is updated, the integration platform automatically logs the update in the related event in OBM.
The integration includes lifecycle synchronization, regular fields, custom attributes, notes, attachments, assigned agents and contacts, and more.
Micro Focus OpsBridge - Freshdesk Integration
With ZigiOps, you can easily sync ITSM and ITOM by connecting Freshdesk and OpsBridge Manager (OBM).
When OBM receives a new event in its event browser, ZigiOps will create a new ticket in Freshdesk, with all the relevant OBM event details. The ticket number will be returned to the OBM event as an external ID.
The integration is bi-directional and syncs any updates, too. When there are changes in the OBM event, ZigiOps reports them to the related Freshdesk ticket. If the Freshdesk ticket itself is updated, the integration platform automatically logs the update in the related event in OBM.
The integration includes lifecycle synchronization, regular fields, custom attributes, notes, attachments, assigned agents and contacts, and more.
Seamless bi-directional integrations between Freshdesk and the rest of your enterprise apps
Easy to set conditional field mapping and filtering options
Advanced retry mechanism with a user-configurable logic
Freshdesk
Users Features
Out-of-the-box fully customizable templates you can deploy and start using immediately
Global schema: automated relations between different software tools to optimize workflows
Vendor-certified integrations that are 100% secure
: ZigiWave wins again at the Software and Technology Awards and is chosen as Best No-Code Integration Platform 2023 – USA. Read the details.
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