Challenges for Freshdesk users

Freshdesk is a cloud-based customer service software that allows omnichannel support. It is a powerful tool that helps companies proactively understand customer needs. However, organizations often use more than one tool in different teams. When information, like critical issues and tickets, is ...

Freshdesk is a cloud-based customer service software that allows omnichannel support. It is a powerful tool that helps companies proactively understand customer needs. However, organizations often use more than one tool in different teams. When information, like critical issues and tickets, is transferred manually between systems, there is a huge chance for errors and delays. You can use an integration platform to connect Freshdesk with your other tools and avoid problems coming from manual data transfer.

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How do we solve them?

With ZigiOps you can set up bi-directional integrations between Freshdesk and some of the most popular enterprise tools, such as Jira, BMC Remedy, Azure DevOps, and more. You need no coding or API knowledge as the integration platform is no-code and offers out-of-the-box templates that you can ...

With ZigiOps you can set up bi-directional integrations between Freshdesk and some of the most popular enterprise tools, such as Jira, BMC Remedy, Azure DevOps, and more. You need no coding or API knowledge as the integration platform is no-code and offers out-of-the-box templates that you can deploy in minutes. Improve service delivery and optimize your processes in a few simple steps.

Other Integration Cases

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ITSM

Seamless bi-directional integrations between Freshdesk and the rest of your enterprise apps

Easy to set conditional field mapping and filtering options

Advanced retry mechanism with a user-configurable logic

Freshdesk

Users Features

Out-of-the-box fully customizable templates you can deploy and start using immediately

Global schema: automated relations between different software tools to optimize workflows

Vendor-certified integrations that are 100% secure

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