Datadog – ServiceNow Integration Use Case

DataDog
ServiceNow_new_logo

If you are using both Datadog and ServiceNow to monitor and manage different operations, projects, and IT requests, an integration between the two will help you sync your teams in real-time and accelerate performance.

When Datadog has detected a problem, and this problem needs the attention of the ITSM team. ZigiOps automatically transfers the problem and opens a new incident in ServiceNow. This way the ITSM team can take appropriate actions immediately.

If there are any changes or updates for this problem, ZigiOps detects and adds them in ServiceNow in seconds. ZigiOps provides extended field mapping and filtering, so you can make sure only the necessary incidents and requests are transferred.

Our integration between ServiceNow and Datadog is bi-directional and whenever there is an update in one of the systems, the other automatically gets it as well.

Challenges for Datadog and ServiceNow Users

Datadog is a tool that helps you manage and monitor logs, security, networks, real users, and more. ServiceNow is one of the most popular tools that help companies manage digital workflows for ITSM operations. In large organizations, it is very common for both of these tools to be used. However, ...

Datadog is a tool that helps you manage and monitor logs, security, networks, real users, and more. ServiceNow is one of the most popular tools that help companies manage digital workflows for ITSM operations. In large organizations, it is very common for both of these tools to be used. However, if you have not connected the two systems, you are most probably experiencing data silos and delays due to the manual transfer of data. If you connect Datadog and ServiceNow, you can process and distribute critical issues in seconds. Using an integration platform can significantly speed up response times and enhance your user experience.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

With ZigiOps you can sync problems, incidents, change requests, CMDB CIs, and custom records from Datadog to ServiceNow automatically. You don’t need to do any coding to set up and deploy your integration. Updates from Datadog are recorded in real-time into ServiceNow. The integration between ...

With ZigiOps you can sync problems, incidents, change requests, CMDB CIs, and custom records from Datadog to ServiceNow automatically. You don’t need to do any coding to set up and deploy your integration. Updates from Datadog are recorded in real-time into ServiceNow. The integration between Datadog and ServiceNow connects people, functions, and systems across your organization. It allows you to improve service reliability and accelerate time to market.

Seamless no-code integration between Datadog and ServiceNow

Out-of-the-box automated use cases you can set up with a few clicks

Conditional field mapping and filtering for a simplified integration logic

Integration Benefits

Flexible workflows that meet the requirements for even the most complex use cases

Full control on data filtering and mapping

Advanced retry mechanism and high availability features

Resources

ZigiWave overview for 2022 and roadmap for 2023

Explore the ZigiWave roadmap for 2023 - Cloud and UI improvements, migration tool and developer studio, new connectors and more. Free demo.

Read More
ServiceNow vs. Salesforce: making the right choice

See why ServiceNow and Salesforce are the most preferred ITSM and CRM solutions and how to choose the one that fits the specific needs of your organization.

Read More
Happy Holidays from the ZigiWave Team

eople of ZigiWave share about their best and most challenging moments of the year

Read More
How to integrate Jira and Splunk?

See how you can integrate Jira with Splunk in a few clicks. Transfer Tasks or other Issues from Jira to Splunk Events with ZigiOps.

Read More
How to integrate Salesforce and Azure DevOps?

See how you can integrate Salesforce and Azure DevOps in minutes. Transfer all types of Cases from Salesforce to Azure DevOps Issues with ZigiOps.

Read More
How Secure Is Your Data During Data Integration?

Learn how secure is actually your data during integration and what data integration security measures you can take. See what are the risks and the advantages of integrating your data.

Read More
How to Use DataOps to Improve Data Analysis

Learn how to use DataOps in a productive and efficient way. See what DataOps is and how it can be applied for data analysis and integration.

Read More
Salesforce – Azure DevOps integration: a step-by-step guide

Discover the exact steps for integrating Salesforce and Azure DevOps easily with our no-code integration platform ZigiOps.

Read More
ZigiOps Integration Platform User Interface

In this video, you will be able to see how easy it is to navigate through the UI of our no-code integration platform. You can setup integrations and transfer data from one tool to another within minutes. Integrate tools like Jira, ServiceNow, Azure DevOps, Salesforce, BMC Remedy and more.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.7 / 5. Vote count: 24

No votes so far! Be the first to rate this post.