TOPdesk - Azure DevOps Integration Use Case

Azure
TopDesk

The helpdesk team receives a new incident in TOPdesk. They check it and find out that a software bug has caused the problem, i.e. that the DevOps team needs to intervene.

Thanks to ZigiOps, they don’t need to open Azure DevOps and create a work item for the bug manually. The integration platform creates it automatically and performs poller-based updates, if there are any changes.

The communication between the helpdesk team and the developer who works on the bug is extremely easy. It doesn’t require any additional apps: they can simply add comments. All log files, traces, and all other attachments are automatically synchronized, too. This guarantees a smooth application lifecycle management (ALM) and no organizational silos.

Once the developer fixes the issue, ZigiOps updates the TOPdesk incident, and your end customer receives a notification that you’ve resolved their issue—faster than ever before.

Challenges for Azure DevOps and TOPdesk users

TOPdesk is a commonly used service desk/helpdesk solution that helps you quickly respond to customers’ requests and tackle incoming queries. Sometimes, to handle them, you need to forward them to the right teams at your company, which might be the Development team. Dev teams, on the other hand, ...

TOPdesk is a commonly used service desk/helpdesk solution that helps you quickly respond to customers’ requests and tackle incoming queries. Sometimes, to handle them, you need to forward them to the right teams at your company, which might be the Development team. Dev teams, on the other hand, use different project management tools, such as Azure DevOps, not just to plan and schedule releases, but also to handle queries that the service desk team sends them. For this reason, the service desk and development teams need to work in sync to solve common issues. Keeping your teams in sync is crucial for the success of your business, and one of the best ways to achieve that is through a software integration platform.

How do we solve them?

With ZigiOps, you can connect Azure DevOps and TOPdesk in minutes, thanks to our fully customizable integration templates that come with a wide set of actions, conditions, and transformations. You can quickly configure them to match your exact use case and make changes as needed. ZigiOps’ ...

With ZigiOps, you can connect Azure DevOps and TOPdesk in minutes, thanks to our fully customizable integration templates that come with a wide set of actions, conditions, and transformations. You can quickly configure them to match your exact use case and make changes as needed. ZigiOps’ integration between TOPdesk and Azure DevOps optimizes data flow between teams and departments. It synchronizes records between both systems in real-time, to give each team the most up-to-date version of each query. This way, you eliminate the risk of errors or duplicated tasks, and everyone’s ability to use the tools they’re most familiar with.

Bi-directional record synchronization

Improved visibility into end customers’ requests and needs

Poller-based synchronization for bi-directional updates

Integration Benefits

Improved communication with DevOps

Automatic status updates, which make follow-ups easier

Reduced response and resolution time

Resources

ServiceNow vs Jira Service Management

Discover what makes ServiceNow and Jira Service Management so popular ITSM platforms and how to chose the one that matches the company’s needs.

Read More
Why integrate Salesforce and Jira?

Discover how to integrate Salesforce and Jira instantly and what are the benefits of doing so. Free trial available.

Read More
ZigiOps Correlation Video

Correlation and integration go hand-by-hand. Connecting the different entities in the systems is not easy. See how we do it with ZigiOps.

Read More
ZigiWave Wins Three Awards This Month

ZigiWave is a winner in the IT World Awards®, the Golden Bridge Business and Innovation Awards, and People’s Choice Stevie® Awards. See details for the wins.

Read More
Live Demo: How to Swiftly Integrate ServiceNow and Azure DevOps

A live demo of integrating ServiceNow and Azure DevOps in lightning speed with ZigiOps. All your integration questions will be answered. See how to join.

Read More
Recap of the Live Demo How to integrate Jira and ServiceNow in 5 minutes

A recap of the live demo for integrating Jira and ServiceNow with ZigiOps. See how we completed 2 integration use cases in minutes and what questions we got.

Read More
Data Integration Market Predictions

What’s next in data integration and what factors will influence the market in the coming years? Learn what are the major trends in the integration space.

Read More
People of Zigi with Yordan

Meet Yordan, one of the wizards in our integration engineers’ team, and soon-to-be developer. He is a passionate IT enthusiast who loves spending his spare time with his family touring Bulgaria’s beautiful nature.

Read More
Live Demo: How to Integrate Jira and ServiceNow

A live demo of integrating Jira and ServiceNow in minutes with ZigiOps. All your integration questions will be answered. See how to join.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.9 / 5. Vote count: 29

No votes so far! Be the first to rate this post.