Azure DevOps

If one of your teams is using Jira, and another one is using Azure DevOps to manage their projects, you can plan, track, and transfer work across your teams easily by integrating both systems.

For example, when a Task is created in Azure DevOps, the development team might find out it is related to a project another team is handling. They will need to forward it to the Jira instance the other team is using. When a ZigiOps Jira Azure DevOps integration is in place, this will happen automatically. No one needs to manually enter the information in Jira, since a Jira task is created in real time by the integration platform. You can easily set correlation and mapping in ZigiOps, so all the necessary fields (like title, description, urgency, issue links, comments, etc.) are automatically populated once the new task is created. When there is some progress in the Jira task, the integration will update all changes in Azure DevOps, too.

On the other hand, if there are any changes or information added in Azure DevOps, they will also be synced in real time with Jira. This way you can build, test and deploy projects without any manual transfer of data between systems.

The helpdesk team receives a new incident in their BMC Remedy queue. After checking the issue, they discover the problem results from a software bug, and that they need to get the DevOps team involved to solve it.

With ZigiOps, they can forward it to the DevOps team automatically: they don’t need to open Azure and manually log the issue. ZigiOps creates an incident in Azure DevOps and updates it in real time, whenever any changes take place. This improves the efficiency of your application lifecycle management (ALM) processes and helps your teams work faster and better.

The helpdesk team and the developer working on the issue can communicate easily, thanks to ZigiOps. They don’t need any additional tools to communicate, because everything takes place in the comments. ZigiOps instantly synchronizes log files, traces, and all other attachments. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks and silos.

The service desk team receives a new incident in TOPdesk. They check it and see that a software bug is causing the problem, i.e. that the Dev team needs to fix it.

Thanks to ZigiOps, they don’t need to open Azure DevOps and create a ticket manually. Instead, the integration platform logs it automatically and performs poller-based updates, if there are any changes.

Communication between the service desk team and the developer who is in charge is easy. It doesn’t require any additional apps: they can simply add comments, which ZigiOps then updates to both apps. All log files, traces, and all other attachments are automatically synchronized, too.

After the developer fixes the issue, ZigiOps updates the TOPdesk incident, and the end customer receives a notification that their issue is resolved—faster than ever before.

The helpdesk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug and they need to forward it to the development team.

ZigiOps automates everything: they don’t need to open Azure DevOps and manually log the issue. The integration platform logs an issue in Azure DevOps and syncs it in real-time. As a result, the efficiency of the application lifecycle management (ALM) is improved.

The helpdesk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools: it takes place in the comments. ZigiOps instantly synchronizes all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks.

Once the developer fixes the issue, ZigiOps automatically updates the incident in ServiceNow. The end customer then receives a notification that their problem is now resolved.

If you are using ServiceNow to manage IT requests and handle issues with development tasks, and Azure DevOps is the tool that your development team uses, you can greatly benefit from an integration between the two.

ZigiOps will automatically extract Azure DevOps builds (from build pipelines) and create corresponding incidents in ServiceNow. The advanced filtering capabilities of ZigiOps allow only specific pipelines to be transferred. For example, only the failed ones, or the latest ones. Based on their status, result or timing, you can precisely set which pipelines you need to get logged into ServiceNow as incidents.

All components of the pipelines can be transferred, depending on your needs - name, type, description, default value, etc.