Zendesk Support – vROps Integration Use Case
With ZigiOps, you can quickly sync ITSM and ITOM by connecting Zendesk Support and VMware vROps.
When an alert is triggered in vROps, ZigiOps redirects it automatically. The integration platform collects the data based on pre-configured filters, and creates a new incident in Zendesk Support, which contains all the vROps alert details.
If the alert is updated in vROps, ZigiOps updates it in real time and logs the update into the related incident in Zendesk Support. Updates include all relevant data – lifecycle synchronization, regular fields, custom attributes.
Challenges for Zendesk Support and vROps users
Zendesk Support is one of the most popular and widely used cloud support ticketing systems. It helps monitor the effectiveness and productivity of the organization’s customer service agents. vROps is a well-known software tool for IT operations management that helps IT administrators monitor and ...
Zendesk Support is one of the most popular and widely used cloud support ticketing systems. It helps monitor the effectiveness and productivity of the organization’s customer service agents. vROps is a well-known software tool for IT operations management that helps IT administrators monitor and troubleshoot the health and capacity of their virtual environment.
Zendesk and vROps are often used together, especially in large companies. However, this doesn’t mean they’re well-aligned. If different teams use different software tools, challenges may arise whit data exchange and synchronization, resulting in delays and errors.
Integrating Zendesk and vROps will help you align ITSM and ITOM and avoid miscommunication and silos.
How do we solve them?
Connect Zendesk Support and vROps to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration.
With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all your use cases, regardless of their complexity ...
Connect Zendesk Support and vROps to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration.
With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all your use cases, regardless of their complexity level. Transfer vROps alerts automatically and log them as tickets in Zendesk, using ZigiOps. The integration includes lifecycle synchronization, regular fields, custom attributes and more.
Synchronize IT Service Management and IT Operations Management and enhance cross-team communication and data exchange with ZigiOps’ seamless Zendesk vROps integration.
Automatic status updates, which make follow-ups easier and reduce resolution time
Out-of-the-box templates you can set up instantly
Reduced resolution time
Integration Benefits
Seamless no-code integration between vROps and Zendesk
Customizable data mapping and filtering capabilities
Simple UI commands for complex backend operations, zero API knowledge required
Resources
Check how ZigiOps' ServiceNow Azure DevOps integration helped a world leading manufacturer improve teamwork and end-user satisfaction.
