Zendesk Support – vROps Integration Use Case

zendesk_support
VMWare

With ZigiOps, you can quickly sync ITSM and ITOM by connecting Zendesk Support and VMware vROps.

When an alert is triggered in vROps, ZigiOps redirects it automatically. The integration platform collects the data based on pre-configured filters, and creates a new incident in Zendesk Support, which contains all the vROps alert details.

If the alert is updated in vROps, ZigiOps updates it in real time and logs the update into the related incident in Zendesk Support. Updates include all relevant data – lifecycle synchronization, regular fields, custom attributes.

Challenges for Zendesk Support and vROps users

Zendesk Support is one of the most popular and widely used cloud support ticketing systems. It helps monitor the effectiveness and productivity of the organization’s customer service agents. vROps is a well-known software tool for IT operations management that helps IT administrators monitor and ...

Zendesk Support is one of the most popular and widely used cloud support ticketing systems. It helps monitor the effectiveness and productivity of the organization’s customer service agents. vROps is a well-known software tool for IT operations management that helps IT administrators monitor and troubleshoot the health and capacity of their virtual environment. 

Zendesk and vROps are often used together, especially in large companies. However, this doesn’t mean they’re well-aligned. If different teams use different software tools, challenges may arise whit data exchange and synchronization, resulting in delays and errors.

Integrating Zendesk and vROps will help you align ITSM and ITOM and avoid miscommunication and silos.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

Connect Zendesk Support and vROps to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration.

With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all your use cases, regardless of their complexity ...

Connect Zendesk Support and vROps to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration.

With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all your use cases, regardless of their complexity level. Transfer vROps alerts automatically and log them as tickets in Zendesk, using ZigiOps. The integration includes lifecycle synchronization, regular fields, custom attributes and more.

Synchronize IT Service Management and IT Operations Management and enhance cross-team communication and data exchange with ZigiOps’ seamless Zendesk vROps integration.

Automatic status updates, which make follow-ups easier and reduce resolution time

Out-of-the-box templates you can set up instantly

Reduced resolution time

Integration Benefits

Seamless no-code integration between vROps and Zendesk 

Customizable data mapping and filtering capabilities

Simple UI commands for complex backend operations, zero API knowledge required

Resources

ZigiWave wins the 2023 Software and Technology Awards

: ZigiWave wins again at the Software and Technology Awards and is chosen as Best No-Code Integration Platform 2023 – USA. Read the details.

Read Article
Plugin vs API Integration – Pros and Cons

Plugin vs API Integration? FInd out more about the technical differences between the two.

Read Article
Custom API integration: ZigiOps Webhook integrations

Use ZigiOps Webhook to load data from your custom systems to any other software present in the enterprise IT infrastructure in minutes.

Read Article
BMC Remedy Jira integration case study| Cambia Health

Explore how ZigiOps empowered Cambia Health to streamline their workflow with a seamless BMC Remedy -Jira integration.

Read Article
Top Jira Product Discovery Integration Use Cases: Advantages

Learn which are the most common reasons for Jira Product Discovery integration and what are the most frequent use case scenarios.

Read Article
Custom API integration: ZigiOps Web Poller

Transfer and read data in minutes from custom systems with the ZigiOps Web poller. Integrate custom and standard systems.

Read Article
ZigiOps Generic Connector – connect any application and make custom integrations in a breeze.

Make a custom integration with the ZigiOps Generic Connector. Integrate your internal systems with any other tool used in your organization.

Read Article
ServiceNow Azure Pipelines integration | Integration Guide

Make and Azure Pipelines ServiceNow integration and improve the speed and quality of the rolled-out products with the help of ZigiOps.

Read Article
Azure Pipelines most common use cases with ZigiOps no-code platform

Check out ZigiOps newest integration set with Azure Pipelines – Azure Release and Azure Builds Pipelines.

Read Article

Rate integration:

Click on a star to rate it!

Average rating 4.8 / 5. Vote count: 26

No votes so far! Be the first to rate this post.