Zendesk Support – vROps Integration Use Case

zendesk_support
VMWare

With ZigiOps, you can quickly sync ITSM and ITOM by connecting Zendesk Support and VMware vROps.

When an alert is triggered in vROps, ZigiOps redirects it automatically. The integration platform collects the data based on pre-configured filters, and creates a new incident in Zendesk Support, which contains all the vROps alert details.

If the alert is updated in vROps, ZigiOps updates it in real time and logs the update into the related incident in Zendesk Support. Updates include all relevant data – lifecycle synchronization, regular fields, custom attributes.

Challenges for Zendesk Support and vROps users

Zendesk Support is one of the most popular and widely used cloud support ticketing systems. It helps monitor the effectiveness and productivity of the organization’s customer service agents. vROps is a well-known software tool for IT operations management that helps IT administrators monitor and ...

Zendesk Support is one of the most popular and widely used cloud support ticketing systems. It helps monitor the effectiveness and productivity of the organization’s customer service agents. vROps is a well-known software tool for IT operations management that helps IT administrators monitor and troubleshoot the health and capacity of their virtual environment.    Zendesk and vROps are often used together, especially in large companies. However, this doesn’t mean they’re well-aligned. If different teams use different software tools, challenges may arise whit data exchange and synchronization, resulting in delays and errors. Integrating Zendesk and vROps will help you align ITSM and ITOM and avoid miscommunication and silos.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

Connect Zendesk Support and vROps to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration. With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all your use cases, regardless of their complexity level. ...

Connect Zendesk Support and vROps to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration. With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all your use cases, regardless of their complexity level. Transfer vROps alerts automatically and log them as tickets in Zendesk, using ZigiOps. The integration includes lifecycle synchronization, regular fields, custom attributes and more. Synchronize IT Service Management and IT Operations Management and enhance cross-team communication and data exchange with ZigiOps’ seamless Zendesk vROps integration.

Automatic status updates, which make follow-ups easier and reduce resolution time

Out-of-the-box templates you can set up instantly

Reduced resolution time

Integration Benefits

Seamless no-code integration between vROps and Zendesk 

Customizable data mapping and filtering capabilities

Simple UI commands for complex backend operations, zero API knowledge required

Resources

What do integrations and cyber security have in common? An interview of ZigiWave’s CEO Maria Zasheva for Cybernews

Check the interview of our CEO Maria Zasheva with Cybernews where she gives her data safety advice and tells the story of ZigiOps.

Read More
Recap of the Live Demo How to integrate multiple systems – Dynatrace, ServiceNow, Jira and Salesforce

A recap of our live demo - see how we integrated multiple systems - Dynatrace, ServiceNow, Jira and Salesforce, and what questions we had.

Read More
FedEx Case Study

Check how ZigiOps helped FedEx get a better overview on their systems and resolve issues faster with our OpsBridge ServiceNow integration

Read More
ZigiWave Team Building in Ribaritsa

The ZigiWave team is combining hard work with lots of fun and enjoy each other's company. Read the story for our latest team building event.

Read More
Why Integrate Salesforce and ServiceNow

Learn the benefits of Salesforce ServiceNow integration. See how the two can easily connect with ZigiOps no-code integration platform.

Read More
ServiceNow vs Cherwell – solving the ITSM riddle

Why ServiceNow and Cherwell are among the most popular ITSM platforms, and how to choose the one that better suits the needs of your business.

Read More
People of Zigi with Ivo Angelov

In our People of ZigiWave series, we are unveiling the stories of each of our team members. Meet Ivo, a significant member of our Support’s team. Read his story.

Read More
TOP 10 Monitoring Tools for 2022

Which are the top ten monitoring solutions for 2022? Learn the crucial features of each of them and see which one is the best fit for your organization?

Read More
Live Demo: How to Integrate Multiple Systems – Jira, ServiceNow, Dynatrace, Salesforce

A unique live demo of integrating multiple systems in a matter of minutes. See how we will integrate Jira, ServiceNow, Salesforce and Dynatrace with ZigiOps.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.8 / 5. Vote count: 26

No votes so far! Be the first to rate this post.