Splunk – ServiceNow Integration

ZigiOps bridges Splunk's security analytics capabilities with ServiceNow's ITSM and security operations workflows, automatically escalating Splunk-detected security events into ServiceNow security incidents with full log context, impacted assets, and threat indicators mapped across. Security teams can manage investigation, containment, and remediation through ServiceNow's structured security incident response process, while Splunk continues to serve as the detection and log analysis layer. This division of responsibilities, enforced through automated integration, improves both detection-to-response speed and the overall quality of security incident documentation, without requiring security analysts to manually transfer findings between platforms.

When Splunk identifies a notable event or correlation search result that indicates a service-affecting issue or security concern, ZigiOps automatically creates a ServiceNow incident with all relevant Splunk context mapped across, including event description, search name, severity, affected systems, and raw log evidence. IT and security operations teams receive structured, evidence-rich incident records in ServiceNow immediately, enabling them to respond through the formal ITSM process rather than working exclusively within the Splunk console. This integration ensures that operationally significant Splunk findings are captured in the ITSM layer, improving response governance, SLA compliance, and cross-team visibility for log-driven incidents.