Connect Zendesk Support and VMware vRealize Operations (vROps) to sync data between them effortlessly, thanks to ZigiOps’ powerful no-code integration. With our ready-to-use templates, you get a wide array of actions, conditions, and transformations that cover all of your use cases, regardless of their complexity level. Synchronize IT Service Management (ITSM) and IT Operations Management (ITOM) and enhance cross-team communication and data exchange, starting today.
Keeps ITOM and ITSM fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
With ZigiOps, you can quickly sync ITSM and ITOM by connecting Zendesk Support and VMware vRealize Operations (vROps).
When an alert is triggered in vROps, ZigiOps allows you to redirect it manually or automatically (based on specific conditions). ZigiOps collects it based on its configuration, and creates a new incident in Zendesk Support, which contains all vROps alert details.
ZigiOps updates the vROps alert afterward and logs the update into the related incident in Zendesk Support. Updates include lifecycle synchronization, regular fields, custom attributes.
ITSM and ITOM often need to coexist and function together, especially in large companies. However, this doesn’t mean they’re well-aligned. If different teams use different software tools, data exchange and synchronization can be challenging.
Zendesk Support is a widely used ITSM/helpdesk solution, while VMware vRealize Operations is a well-known software tool for IT operations management. ZigiOps’ powerful integration between Zendesk Support and VMware vRealize Operations allows your teams to use the two applications together, and extends the functionalities of each tool.
Benefit from seamless end-to-end dataflow between Zendesk Support and VMware vRealize Operations. Sync alerts with tickets between the two management software tools, including custom fields. Configure your integration in a few clicks and start using it immediately, instead of developing a connector internally, which can take days or weeks. Customize it as needed to adapt it to your specific use case scenario in a few clicks.
Align ITSM and ITOM to make sure that your teams are working together well. Streamline defect resolution and tracking, automate ticket creation and handling, improve root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.
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Streamline collaboration between your ITSM, DevOps and Monitoring teams