Connect VMware SD-WAN and ServiceNow in a few clicks and solve issues before they affect your business.
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Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps connects VMware SD-WAN configuration and policy change events with ServiceNow change management, ensuring that network-level changes, such as routing policy updates, QoS modifications, or edge device reconfigurations, are always accompanied by a traceable ServiceNow change record. Change managers gain visibility into SD-WAN configuration activity within their standard ITSM change governance process, enabling proper risk assessment, approval workflows, and post-change validation without requiring direct access to the SD-WAN management console. This alignment between network operations and ITSM change management reduces the risk of untracked network modifications and strengthens compliance for organizations with strict change audit requirements.
When VMware SD-WAN detects a network performance issue, link failure, or policy violation across the software-defined WAN fabric, ZigiOps automatically creates a ServiceNow incident with all relevant SD-WAN context mapped across, including affected edge device, link status, site details, and alert severity. Network operations and IT teams can respond through the formal ITSM process immediately, ensuring that WAN-layer disruptions are governed and tracked alongside all other infrastructure incidents. As network conditions recover and the SD-WAN event is resolved, ZigiOps synchronizes the resolution status back to ServiceNow, preventing the accumulation of stale open incidents and keeping the ITSM layer aligned with actual network health.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
