Sync ServiceNow with BMC TrueSight — no code, no delays
Give your service desk ServiceNow context. ZigiOps turns ServiceNow Incidents into BMC TrueSight Alerts in real time — status, priority and notes flow both ways, no scripts required.
ServiceNow 
BMC TrueSight ServiceNow catches issues first, but BMC TrueSight is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into an Alert — or it falls through the cracks.
ZigiOps turns every ServiceNow Incident into a BMC TrueSight Alert automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the ServiceNow ↔ BMC TrueSight mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ServiceNow 
BMC TrueSight Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
ServiceNow connector BMC TrueSight connector See ServiceNow ↔ BMC TrueSight sync live
Book a demo and we'll connect your ServiceNow and BMC TrueSight instances in real time.