BMC Remedy AppDynamics integration: two-way sync without scripts
BMC Remedy to AppDynamics, automatically kept in sync
Give your service desk BMC Remedy context. ZigiOps turns BMC Remedy Incidents into AppDynamics Applications in real time — status, priority and notes flow both ways, no scripts required.
BMC Remedy 
AppDynamics BMC Remedy catches issues first, but AppDynamics is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Incident into an Application — or it falls through the cracks.
ZigiOps turns every BMC Remedy Incident into an AppDynamics Application automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the BMC Remedy ↔ AppDynamics mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
BMC Remedy 
AppDynamics Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
BMC Remedy connector AppDynamics connector See the Incident management solution → BMC Remedy ↔ AppDynamics FAQ
Is the AppDynamics–BMC Remedy sync two-way?
Yes. Incidents stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative.
What fields map between the two?
Alert ↔ incident, severity ↔ priority, status, and notes ↔ work info notes — all in both directions with full fidelity.
Does the integration update the CMDB?
Yes. AppDynamics application and tier context can map to the related CMDB CI on the Remedy incident.
Can I limit the sync to specific severities?
Yes. Conditional triggers let you scope the sync by severity, application or health rule, so only the alerts that matter reach Remedy.
Can I connect multiple AppDynamics controllers to one Remedy instance?
Yes. ZigiOps supports unlimited connections, each with its own field mapping and filter rules.
Do I need to script anything in AppDynamics or Remedy?
No. The entire integration is configured no-code in ZigiOps — no AppDynamics actions or Remedy workflows to build or maintain.
See BMC Remedy ↔ AppDynamics sync live
Book a demo and we'll connect your BMC Remedy and AppDynamics instances in real time.