Connect Jira and BMC Remedy in a few clicks, thanks to ZigiOps’ bi-directional, no-code integration between the two applications. With our pre-built workflows, you get a wide array of actions, conditions, and transformations for any use case – even the most complex ones. Synchronize your helpdesk and development teams and get rid of bottlenecks, starting today.
Keeps your helpdesk and development teams fully synchronized
Helps you reduce response time and boost customer satisfaction
Minimizes the risk of errors
Helps you automate and simplify processes
Eliminates duplicate work and bottlenecks
The helpdesk team receives a new incident in their BMC Remedy queue. After investigating the issue, they find out that the problem is the result of a software bug, i.e. they need to forward it to the DevOps team.
With ZigiOps, they can do that automatically, without needing to open Jira and manually log the issue. The integration platform creates an issue in Jira and updates it in real time. This, in turn, improves the efficiency of the application lifecycle management (ALM).
The helpdesk team and the developer communicate effortlessly, thanks to ZigiOps. The communication doesn’t require any additional tools, because it simply takes place in the comments. ZigiOps synchronizes log files, traces, or other attachments instantly. This improves defect tracking and resolution, simplifies change request management, and eliminates bottlenecks.
Once the developer fixes the issue, ZigiOps automatically updates the incident in BMC. The customer then receives a notification that the issue has been fixed.
ITSM and DevOps often coexist in large organizations, and although high-level goals are common, they’re not always well aligned. Each team prefers using the software tools they’re most experienced with, which is natural. And if those tools aren’t synchronized, efficient communication between teams can be challenging.
BMC Remedy is one of the most widely used ITSM/helpdesk solutions. Jira, on the other hand, is a hugely popular Dev tool, and its application lifecycle management (ALM) capacities are unrivaled. If your company is using the two tools and you aren’t synchronizing them, this means that DevOps and ITSM aren’t aligned.
ZigiOps’ bi-directional integration between Jira and BMC Remedy extends the functionalities of both tools and helps you connect ITSM and DevOps. Because of that, each team can use the application they prefer and still benefit from the capacities of both tools.
Our no-code integration platform allows for a seamless end-to-end dataflow between Jira and BMC Remedy. Sync incidents, change requests, service requests, issues, cases, and custom records between the two programs. Set up your integration and start using it in minutes, instead of hours or days. Customize any element you need for any use case you have.
Connect ITSM and DevOps to make sure that your developers and your helpdesk team are working together. Thanks to ZigiOps, ZigiWave’s agile, powerful, no-code integration platform, you can streamline defect resolution and tracking, automate change requests, enhance root cause analysis, and get rid of bottlenecks and duplicated tasks, starting today.