Sync Cherwell with ServiceNow — no code, no delays
Run Cherwell and ServiceNow as one system. ZigiOps syncs Incidents and Incidents in both directions in real time — no scripts required.
Cherwell 
ServiceNow Running Cherwell and ServiceNow side by side means the same Incident often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
ZigiOps keeps Cherwell and ServiceNow synchronized in both directions, so an Incident created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the Cherwell ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Cherwell 
ServiceNow Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Cherwell connector ServiceNow connector See Cherwell ↔ ServiceNow sync live
Book a demo and we'll connect your Cherwell and ServiceNow instances in real time.