Cherwell ↔ ServiceNow · bidirectional · real-time
Cherwell and ServiceNow, always in sync
Run Cherwell and ServiceNow as one system. ZigiOps syncs Incidents and Incidents bidirectionally in real time — no scripts required.
Live sync
99.8% success
Cherwell Record
C-1042
ServiceNow Synced record
S-482
Incident↔ synced
Priority↔ synced
Status↔ synced
The problem
Running Cherwell and ServiceNow side by side means the same Incident often has to be tracked, updated and closed in both systems separately — doubling the manual work for every ticket.
The solution
ZigiOps keeps Cherwell and ServiceNow synchronized bidirectionally, so an Incident created or updated in one system reflects automatically in the other, with no duplicate data entry.
How the Cherwell ↔ ServiceNow mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Cherwell 
ServiceNow Incident
Incident
Priority
Priority
Status
Status
Comment
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction
See Cherwell ↔ ServiceNow sync live
Book a demo and we'll connect your Cherwell and ServiceNow instances in real time.