Azure Monitor BMC Remedy integration: two-way sync without scripts
Azure Monitor and BMC Remedy, connected in real time
Give your service desk Azure Monitor context. ZigiOps turns Azure Monitor Alerts into BMC Remedy Incidents in real time — status, priority and notes flow both ways, no scripts required.
Azure Monitor 
BMC Remedy Azure Monitor catches issues first, but BMC Remedy is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Alert into an Incident — or it falls through the cracks.
ZigiOps turns every Azure Monitor Alert into a BMC Remedy Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Azure Monitor ↔ BMC Remedy mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Azure Monitor 
BMC Remedy Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Azure Monitor connector BMC Remedy connector See the Incident-to-Resolution solution → See Azure Monitor ↔ BMC Remedy sync live
Book a demo and we'll connect your Azure Monitor and BMC Remedy instances in real time.