Dynatrace - ServiceNow Integration Use Case

Dynatrace
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Dynatrace Agents discover servers that need monitoring but are missing in ServiceNow’s database. ZigiOps immediately steps in and collects all the server information. It then sends it to ServiceNow Configuration Management Database (CMDB). This way, ZigiOps helps enrich the existing topology information with a new one from Dynatrace.

Additionally, ZigiOps makes regular checks on Dynatrace and ServiceNow to keep the database updated.

ZigiOps also gets Dynatrace Problems and sends them directly to ServiceNow’s system as Incidents. All related host details and additional information are synchronized. The relevant information from the ServiceNow Incidents gets back to the Dynatrace Problem as Comments.

Challenges for Dynatrace and ServiceNow users

Dynatrace is a well-established application-monitoring software that enables teams to get a crucial birds-eye view of vital for the organization’s operations and processes. ServiceNow is a popular help desk solution. The system gives its users the ability to easily handle internal processes ...

Dynatrace is a well-established application-monitoring software that enables teams to get a crucial birds-eye view of vital for the organization’s operations and processes. ServiceNow is a popular help desk solution. The system gives its users the ability to easily handle internal processes such as Incident management. Enterprises use more than one system to handle different aspects of the processes in their IT environment. If you are using Dynatrace to monitor your environment and ServiceNow to handle issues and they are not connected, data discrepancies will occur. Integrating both systems will enable your teams to communicate effectively, preventing from any delays in the information transfer.

How do we solve them?

ZigiOps is a modern no-code integration tool that allows for a seamless connection between Dynatarce and ServiceNow. Align ITOM and ITSM in a matter of minutes to fully utilize the capabilities of both systems. Integrate Dynatrace and ServiceNow and transfer problems, topology, and metrics ...

ZigiOps is a modern no-code integration tool that allows for a seamless connection between Dynatarce and ServiceNow. Align ITOM and ITSM in a matter of minutes to fully utilize the capabilities of both systems. Integrate Dynatrace and ServiceNow and transfer problems, topology, and metrics immediately. Sped up departments’ collaboration and performance starting from today.

Transfer of Problems into ServiceNow

Dynatrace's core is enriched with ServiceNow-related information

Seamless transfer of Problems to ServiceNow's database

Integration Benefits

Instant update of ServiceNow's database with information from Dynatrace

Centralizing problem management

Regular topology updates in ServiceNow with Dynatrаce topology

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