Cloudwatch - ServiceNow Integration Use Case

CloudWatch
ServiceNow_new_logo

With this integration, you can use Amazon CloudWatch as a data source and synchronize it with ServiceNow. When an alert in CloudWatch gets triggered, ZigiOps detects it and creates an incident in ServiceNow. It then populates all fields with the relevant data.

ZigiOps gives you granular data filtering and field mapping control, allowing you to define which alerts in CloudWatch need to be transferred to ServiceNow, and how data is reported. You can sync regular fields, custom fields, lifecycle fields, and comments.

This allows your teams to monitor your AWS infrastructure in ServiceNow and react immediately whenever there’s an issue that needs to be addressed.

Challenges for CloudWatch and ServiceNow users

Amazon CloudWatch allows you to monitor your AWS resources and gives you full visibility into the operational health of your AWS infrastructure. ServiceNow helps you quickly manage incidents and tickets, so that they can be resolved before they affect your end customers. If you’re using both tools ...

Amazon CloudWatch allows you to monitor your AWS resources and gives you full visibility into the operational health of your AWS infrastructure. ServiceNow helps you quickly manage incidents and tickets, so that they can be resolved before they affect your end customers. If you’re using both tools at your organization without an integration to connect them, you risk having to deal with duplicate or incomplete data, creating informational silos, or slowing down incident resolution. To prevent that, you can use an automatic integration between the two.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

With ZigiOps’ flexible out-of-the-box templates, you can integrate your systems in minutes. To connect CloudWatch and ServiceNow, you don’t need any coding or API knowledge. This way, your teams can work better together, and exchange information instantly, solving issues faster than ever. ...

With ZigiOps’ flexible out-of-the-box templates, you can integrate your systems in minutes. To connect CloudWatch and ServiceNow, you don’t need any coding or API knowledge. This way, your teams can work better together, and exchange information instantly, solving issues faster than ever.

Automatic data exchange and sync between CloudWatch and ServiceNow

Improved problem resolution and reduced reaction times

Related records synchronization (lifecycle and regular fields, comments, attachments)

Integration Benefits

Instant visibility into monitoring data from CloudWatch

Centralized problem management and improved operational efficiency

Real-time updates of related records

Resources

ZigiWave is shortlisted for two more awards – now everything depends on you!

ZigiWave is a finalist at two categories in the Technology Product Awards, organized by Computing.co.uk. See details and cast your vote.

Read More
ServiceNow – Azure DevOps Integration Success Story 

Check how ZigiOps helped a big insurance company improve teamwork and resolve issues faster with our ServiceNow Azure DevOps integration.

Read More
Expressions in Integrations – Last Time

0 (0) Rate integration: Click on a star to rate it! Submit Rating Average rating 0 / 5. Vote count: 0 No votes so far! Be the first to rate this post.

Read More
ZigiWave Wins a Bronze Stevie® Award in 2022 International Business Awards®

ZigiWave is a Bronze Winner in the International Business Awards® in the Tech Startup of the Year category for innovation in integrations.

Read More
Jira Integration Use Cases

See the most common Jira integration use cases, and specific examples - what happens when you do have an integration and when you do not.

Read More
Why integrate ServiceNow and Jira

Learn what are the benefits of connecting ServiceNow and Jira. See how the two can integrate with ZigiOps no-code integration platform.

Read More
What do integrations and cyber security have in common? An interview of ZigiWave’s CEO Maria Zasheva for Cybernews

Check the interview of our CEO Maria Zasheva with Cybernews where she gives her data safety advice and tells the story of ZigiOps.

Read More
Recap of the Live Demo How to integrate multiple systems – Dynatrace, ServiceNow, Jira and Salesforce

A recap of our live demo - see how we integrated multiple systems - Dynatrace, ServiceNow, Jira and Salesforce, and what questions we had.

Read More
FedEx Case Study

Check how ZigiOps helped FedEx get a better overview on their systems and resolve issues faster with our OpsBridge ServiceNow integration

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.9 / 5. Vote count: 17

No votes so far! Be the first to rate this post.