Remedy – Dynatrace Integration Use Case

BMC
Dynatrace

With ZigiOps, you can sync monitoring and IT service management (ITSM) in minutes.

In this specific use case, Dynatrace monitors an environment and detects problems, which the integration platform then redirects automatically, based on specific conditions.

For example, Dynatrace detects a new problem, which ZigiOps then picks up. The platform creates a new incident/problem in BMC Remedy, containing the Dynatrace problem details. It also sends the Dynatrace problem number to Remedy as an external ID.

Once there’s an update to the Dynatrace problem, ZigiOps reports it to the related Incident/Problem in Remedy. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

Challenges for BMC Remedy and Dynatrace

BMC Remedy is a widely used, user-friendly helpdesk solution. Dynatrace is one of the most popular APM solutions out there. It has advanced capabilities to deliver full-scale monitoring over crucial aspects of the organization’s infrastructure.

IT service management (ITSM) and ...

BMC Remedy is a widely used, user-friendly helpdesk solution. Dynatrace is one of the most popular APM solutions out there. It has advanced capabilities to deliver full-scale monitoring over crucial aspects of the organization’s infrastructure.

IT service management (ITSM) and application performance monitoring (APM) often coexist, especially in large tech companies. Nevertheless, they’re not always connected.

If your company is using BMC Remedy and Dynatrace, integrating them will allow you to streamline ticket handling and provide super-fast issue resolution.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

ZigiOps’ Dynatrace BMC Remedy integration extends the functionalities of both tools and helps you connect and align ITSM and APM. This way, each team can continue using the applications they prefer and still benefit from the functionalities of both.

Our no-code integration allows ...

ZigiOps’ Dynatrace BMC Remedy integration extends the functionalities of both tools and helps you connect and align ITSM and APM. This way, each team can continue using the applications they prefer and still benefit from the functionalities of both.

Our no-code integration allows for a seamless end-to-end data flow between Dynatrace and BMC Remedy. Sync problems and incidents and customize any element of integration in a few clicks. Set up and deploy your integration and start using it in minutes.

A seamless integration from Dynatrace to BMC Remedy

Out-of-the-box, ready-to-use workflows you can set up in a few clicks

Conditional field mapping for a simplified integration logic

Integration Benefits

Automated integration and transfer synchronization between Dynatrace and BMC Remedy

Customizable data filtering and data mapping

Real-time transfer synchronization and bi-directional updates

Resources

ZigiWave wins the 2023 Software and Technology Awards

: ZigiWave wins again at the Software and Technology Awards and is chosen as Best No-Code Integration Platform 2023 – USA. Read the details.

Read Article
Plugin vs API Integration – Pros and Cons

Plugin vs API Integration? FInd out more about the technical differences between the two.

Read Article
Custom API integration: ZigiOps Webhook integrations

Use ZigiOps Webhook to load data from your custom systems to any other software present in the enterprise IT infrastructure in minutes.

Read Article
BMC Remedy Jira integration case study| Cambia Health

Explore how ZigiOps empowered Cambia Health to streamline their workflow with a seamless BMC Remedy -Jira integration.

Read Article
Top Jira Product Discovery Integration Use Cases: Advantages

Learn which are the most common reasons for Jira Product Discovery integration and what are the most frequent use case scenarios.

Read Article
Custom API integration: ZigiOps Web Poller

Transfer and read data in minutes from custom systems with the ZigiOps Web poller. Integrate custom and standard systems.

Read Article
ZigiOps Generic Connector – connect any application and make custom integrations in a breeze.

Make a custom integration with the ZigiOps Generic Connector. Integrate your internal systems with any other tool used in your organization.

Read Article
ServiceNow Azure Pipelines integration | Integration Guide

Make and Azure Pipelines ServiceNow integration and improve the speed and quality of the rolled-out products with the help of ZigiOps.

Read Article
Azure Pipelines most common use cases with ZigiOps no-code platform

Check out ZigiOps newest integration set with Azure Pipelines – Azure Release and Azure Builds Pipelines.

Read Article

Rate integration:

Click on a star to rate it!

Average rating 4.7 / 5. Vote count: 16

No votes so far! Be the first to rate this post.