BMC Helix – OpsBridge Integration
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Data Types: Incidents / Change Requests / Other/ Custom records / CMDB CIs / Downtimes / Events
BMC Helix – OpsBridge Overview
With ZigiOps, connect bi-directionally your ITOM platform, Micro Focus OpsBridge, with BMC Helix. The monitoring events from OpsBridge can be easily turned into BMC Helix tickets, which significantly improves communication between the different teams and departments within your organization.
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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