Oracle Enterprise Manager
Connect Oracle Enterprise Manager with your IT systems
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Challenges for Oracle Enterprise Manager Users
Oracle Enterprise Manager is a robust platform for monitoring and managing your IT infrastructure, but when your organization uses multiple event management systems, transferring alerts and events across these systems can be challenging.
If alerts and events from Oracle Enterprise Manager are not automatically transferred to the relevant event management systems (such as OBM, ServiceNow, or others), it can lead to delays in issue resolution and increase the risk of errors. These issues can create inefficiencies and prevent teams from acting quickly to resolve incidents, affecting your IT Service Management (ITSM) and overall operational agility.
How do we solve them?
How do we solve them?
ZigiOps addresses this challenge by offering a seamless, no-code integration platform that enables a one-way transfer of alerts and events from Oracle Enterprise Manager to your event management systems. With ZigiOps, you can ensure that critical information flows automatically from Oracle Enterprise Manager to tools like OBM, ServiceNow, and others, without manual intervention or risk of errors.
This integration ensures that your teams receive timely, accurate alerts and events, allowing them to take swift action and resolve incidents before they escalate. By connecting Oracle Enterprise Manager to event management systems, you enhance the visibility of your IT infrastructure, improve communication between teams, and reduce downtime or performance issues.
Easily integrate Oracle Enterprise Manager with systems like OBM, ServiceNow, Jira, BMC Remedy, Splunk, and more! Set up your one-way workflows with just a few clicks and streamline your incident management process across the organization.
Popular Use Cases
Oracle Enterprise Manager OBM integration
Managing enterprise-level IT infrastructure is a challenge, especially when organizations rely on multiple monitoring tools. Oracle Enterprise Manager excels in monitoring Oracle databases, middleware, and applications, generating alerts for issues like query delays, hardware capacity limitations, and system health degradation. However, without integration, these alerts often remain siloed, making it difficult for IT teams to respond efficiently.
By integrating OEM with OBM, businesses can ensure that Oracle-related events are seamlessly transferred to OBM for centralized monitoring and incident management. For example:
- OEM detects a database error, such as query performance issues or hardware overload.
- The alert is forwarded to OBM in real time, complete with all relevant attributes like severity, source, timestamps, and error messages.
- OBM correlates this alert with events from other systems, identifying the root cause and enabling faster response.
This integration eliminates manual workflows, minimizes delays, and provides a comprehensive view of all IT operations, allowing teams to focus on what truly matters—keeping systems running smoothly.
Oracle Enterprise Manager ServiceNow Integration
Use Case Oracle Enterprise Manager and ServiceNow Integration
Turning OEM Alerts into ServiceNow Incidents
Imagine your Oracle Enterprise Manager (OEM) flags a critical alert—like a database going down, resource limits being breached, or performance taking a nosedive. These alerts are packed with important details: status, severity, timestamps, and affected systems. But without a direct integration, IT teams face a number of issues:
- Delays in Response: Critical alerts can take hours to be manually logged into ServiceNow, delaying action.
- Human Errors: Manual data entry often leads to missed or incorrect information, making incidents harder to resolve.
- Operational Silos: Disconnected tools mean IT teams must juggle two systems, creating inefficiencies and wasting valuable time.
With an automated OEM-ServiceNow integration, this process becomes effortless:
- Seamless Event Mapping: Alerts from OEM flow straight into ServiceNow as incidents, complete with all the relevant details.
- Automated Prioritization: Pre-set rules classify incidents automatically—for instance, critical OEM alerts can become high-priority ServiceNow tasks.
- Instant Updates: Incidents are created in real time as OEM generates alerts, so your IT team can respond right away.
- Better Response Times: By cutting out manual steps, your team spends less time managing data and more time solving problems.
This integration simplifies operations, eliminates errors, and ensures that critical issues are addressed without delay.
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