ZigiOps – JIRA Integration
Learn more about what we can add to your JIRA instance.
Intro
ZigiOps provides not just an integration between JIRA and Micro Focus OpsBridge, but also with ServiceNow! What does this mean? You can have:
- Micro Focus OpsBridge events creating tasks in JIRA or JIRA Service Management
- JIRA tasks creating incidents, events, SCRUM tasks or stories in ServiceNow
- All of this combined
Micro Focus Ops Bridge to JIRA/JIRA Service Management
Following the best practices of the Closed Loop Incident Process (CLIP), we designed our integration between Micro Focus OpsBridge and JIRA/JIRA Service Management to be bi-directional, keeping both systems in synchronization.
Based on the experience we gained during the development of our other ITSM integrations, we implemented the following features:
- Manual and automated task creation
- Configurable event attributes to task fields mapping
- Direct link to JIRA/JIRA Service Management task in the Micro Focus OMi event
- Micro Focus OMi Annotations to JIRA/JIRA Service Management comments and vice-versa
Examples:
OMi event which has created a JIRA task:
JIRA task created by the integration:
JIRA to ServiceNow
Issues triggering events, incidents or SCRUM tasks in ServiceNow is not an abstract thing anymore thanks to our integration! But it is not only that You also receive:
- Bi-directional synchronization
- Conditional field mapping
- Data transformations
- Option to pick the target table in ServiceNow event, incident, SCRUM or whatever you need
- Direct links in both systems for simplified navigation
Examples:
JIRA Task which created an incident in ServiceNow:
Incident in ServiceNow created by a JIRA task:
