Intro
ZigiOps provides not just an integration between JIRA and Micro Focus OpsBridge, but also with ServiceNow! What does this mean? You can have:
- Micro Focus OpsBridge events creating tasks in JIRA or JIRA Service Management
- JIRA tasks creating incidents, events, SCRUM tasks or stories in ServiceNow
- All of this combined
Micro Focus Ops Bridge to JIRA/JIRA Service Management
Following the best practices of the Closed Loop Incident Process (CLIP), we designed our integration between Micro Focus OpsBridge and JIRA/JIRA Service Management to be bi-directional, keeping both systems in synchronization.
Based on the experience we gained during the development of our other ITSM integrations, we implemented the following features:
- Manual and automated task creation
- Configurable event attributes to task fields mapping
- Direct link to JIRA/JIRA Service Management task in the Micro Focus OMi event
- Micro Focus OMi Annotations to JIRA/JIRA Service Management comments and vice-versa
Examples:
OMi event which has created a JIRA task:
JIRA task created by the integration:
JIRA to ServiceNow
Issues triggering events, incidents or SCRUM tasks in ServiceNow is not an abstract thing anymore thanks to our integration! But it is not only that … You also receive:
- Bi-directional synchronization
- Conditional field mapping
- Data transformations
- Option to pick the target table in ServiceNow – event, incident, SCRUM or whatever you need
- Direct links in both systems for simplified navigation
Examples:
JIRA Task which created an incident in ServiceNow:
Incident in ServiceNow created by a JIRA task:
