Zendesk Support – OpsBridge Integration Use Case

zendesk_support
OpsBridge

With ZigiOps, you can quickly sync ITSM and ITOM by connecting Zendesk and OpsBridge Manager (OBM).

OBM receives events from different tools, which ZigiOps allows you to redirect automatically.

When OBM receives a new event in the event browser, it transfers it to a connected server for ZigiOps. ZigiOps then creates a new incident in Zendesk, which contains all OBM event details. The platform returns the ticket number to OBM event as an external ID.

The OBM event is then updated. This update is logged into the related incident in Zendesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

Similarly, the Zendesk incident is updated. ZigiOps automatically reports the update in OBM’s related event. Updates include lifecycle synchronization, regular fields, custom fields, and comments or work notes.

Challenges for Zendesk Support and OpsBridge users

Zendesk Support is one of the most popular support ticketing systems that helps establishing a connection between the organization and its clients. Micro Focus Operations Bridge (OpsBridge) is a popular monitoring system that allows Operations and Monitoring teams to have a quick bird’s eye ...

Zendesk Support is one of the most popular support ticketing systems that helps establishing a connection between the organization and its clients. Micro Focus Operations Bridge (OpsBridge) is a popular monitoring system that allows Operations and Monitoring teams to have a quick bird’s eye overview of the health and performance of the company’s resources.

ITSM and ITOM often coexist, especially in large tech companies, but this doesn’t mean they’re well-aligned: if different teams use different software tools, synchronization can be challenging.

Using Zendesk and OpsBridge without an integration may cause silos, delays and errors.

A Zendesk OpsBridge integration will help you seamlessly transfer data between departments, improve your cross-team collaboration and boost customer satisfaction.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

Align Zendesk and OpsBridge effortlessly, thanks to ZigiOps’ bi-directional, no-code integration between the two software applications. With our out-of-the-box workflow templates, you get a set of actions, conditions, and transformations for all your use cases.

Sync events, tickets, ...

Align Zendesk and OpsBridge effortlessly, thanks to ZigiOps’ bi-directional, no-code integration between the two software applications. With our out-of-the-box workflow templates, you get a set of actions, conditions, and transformations for all your use cases.

Sync events, tickets, annotations and any custom fields between the two management software tools. Set up your integration and start using it in minutes, instead of days or weeks. Customize any element in a few clicks, to adapt it to each specific use case you have.

Integrate Zendesk and OpsBridge to make sure that your teams are working together efficiently. Speed up issue resolutions and boost customer and employee satisfaction.

A seamless bi-directional, real-time integration between Zendesk and OpsBridge

Customizable data filtering and data mapping

Out-of-the-box templates you can deploy and use instantly

Integration Benefits

Automated integration between OBM and Zendesk: no need to open Zendesk and manually log tickets 

Fully customizable and infinitely scalable workflows for all your use cases

Real-time synchronization for transfer and bi-directional updates

Resources

ServiceNow Azure Pipelines integration | Integration Guide

Make and Azure Pipelines ServiceNow integration and improve the speed and quality of the rolled-out products with the help of ZigiOps.

Read Article
Azure Pipelines most common use cases with ZigiOps no-code platform

Check out ZigiOps newest integration set with Azure Pipelines – Azure Release and Azure Builds Pipelines.

Read Article
Dynatrace vs Operations Bridge Manager

Dynatrace vs OpsBridge - discover their key differences and similarities. See why companies integrate them.

Read Article
Zendesk Jira integration| Step-by-step guide with ZigiOps

With ZigiOps, the Zendesk Jira integration happens seamlessly. Sync workflows, prevent bottlenecks, and resolve customer issues faster.

Read Article
Mulesoft Anypoint vs ZigiOps – integration platforms comparison

MuleSoft vs ZigiOps - see the integration platforms comparison, their pros and cons and how to choose the best integration tool.

Read Article
Top ServiceNow Integration Use Cases

What are the top ServiceNow integration cases and their benefits? Integrate ServiceNow to boost your teams' productivity and scalability.

Read Article
ZigiWave’s CEO Named the “Most Transformative Software CEO in Bulgaria” for 2023

ZigiWave’s CEO wins "Most Transformative Software CEO in Bulgaria" for 2023 in the 8th annual Influential Businesswomen Awards. Read more.

Read Article
Embrace a holistic approach to data through integration

Embrace a holistic data approach through integration – see what is a holistic approach to data and how integration can help.

Read Article
B2B Integration Challenges: Exploring Use Cases for Seamless Collaboration

Learn the most common integration challenges companies face. Discover the use cases that stand behind them and how ZigiOps resolves them.

Read Article

Rate integration:

Click on a star to rate it!

Average rating 4.6 / 5. Vote count: 28

No votes so far! Be the first to rate this post.