Zendesk Support Jira Integration Use Case

zendesk_support
Jira

The helpdesk team receives a new incident in their Zendesk Support queue. They find out that the problem results from a software bug, i.e. the DevOps team needs to handle it.

Thanks to ZigiOps, they don’t need to open Jira and manually create a ticket for the bug. The integration platform creates it automatically and updates it every minute, which guarantees a smooth application lifecycle management (ALM).

The communication between the helpdesk team and the developer working on the bug is now extremely easy, as it doesn’t require any additional tools. Everything happens in the comments. ZigiOps syncs log files, traces, issue links and all other attachments. This helps streamline defect tracking and resolution, and it also improves change request management.

Once the developer fixes the issue, ZigiOps updates the Zendesk incident instantly. The end customer receives a notification that you’ve resolved their issue—and everyone is happy.

Challenges for Zendesk Support and Jira users

Zendesk Support is a popular help desk and customer support application, which many companies use to manage incoming queries. It allows you to efficiently handle tickets and forward customers’ requests to the right teams. Jira Software is a widely used DevOps system used to plan and manage ...

Zendesk Support is a popular help desk and customer support application, which many companies use to manage incoming queries. It allows you to efficiently handle tickets and forward customers’ requests to the right teams. Jira Software is a widely used DevOps system used to plan and manage software development projects, bug fixes, and services. Companies sometimes use both systems to dispatch tasks and tickets to different teams and departments, manage resources, and plan and execute projects. To do that successfully, both apps need to be synchronized in real-time, and data flow between the two needs to be quick and efficient. If you’re using the two platforms without an integration that lets them speak to each other, you risk creating informational silos, duplicated records, or collecting incomplete data from disparate sources. This can cause customer support tickets to be handled incorrectly, or slower than expected.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

An integration platform that syncs data between Jira and Zendesk Support helps you improve the efficiency of both your help desk and your development teams. With it, you can set up a seamless end-to-end data flow, streamline cross-team collaboration and solve issues faster than ever before. With ...

An integration platform that syncs data between Jira and Zendesk Support helps you improve the efficiency of both your help desk and your development teams. With it, you can set up a seamless end-to-end data flow, streamline cross-team collaboration and solve issues faster than ever before. With ZigiOps’ customizable templates, you can integrate Jira and Zendesk Support in a few clicks, and start using your integration right away. Set up your integration by using our predefined actions, conditions and transformations, and deploy it immediately. Connect the different parts of your software ecosystem to help your teams work better together and eliminate manual work. Optimize and simplify your workflows and processes with our powerful no-code integration between Zendesk Support and Jira.

Automated integration between Jira and Zendesk Support: no need to open Zendesk Support and manually log/update tickets

Customizable data filtering and data mapping

Poller-based synchronization for transfer and bi-directional updates

Integration Benefits

Improved communication with DevOps

Automatic status updates, which make follow-ups easier

Reduced resolution time and happier customers

Resources

ZigiWave overview for 2022 and roadmap for 2023

Explore the ZigiWave roadmap for 2023 - Cloud and UI improvements, migration tool and developer studio, new connectors and more. Free demo.

Read More
ServiceNow vs. Salesforce: making the right choice

See why ServiceNow and Salesforce are the most preferred ITSM and CRM solutions and how to choose the one that fits the specific needs of your organization.

Read More
Happy Holidays from the ZigiWave Team

eople of ZigiWave share about their best and most challenging moments of the year

Read More
How to integrate Jira and Splunk?

See how you can integrate Jira with Splunk in a few clicks. Transfer Tasks or other Issues from Jira to Splunk Events with ZigiOps.

Read More
How to integrate Salesforce and Azure DevOps?

See how you can integrate Salesforce and Azure DevOps in minutes. Transfer all types of Cases from Salesforce to Azure DevOps Issues with ZigiOps.

Read More
How Secure Is Your Data During Data Integration?

Learn how secure is actually your data during integration and what data integration security measures you can take. See what are the risks and the advantages of integrating your data.

Read More
How to Use DataOps to Improve Data Analysis

Learn how to use DataOps in a productive and efficient way. See what DataOps is and how it can be applied for data analysis and integration.

Read More
Salesforce – Azure DevOps integration: a step-by-step guide

Discover the exact steps for integrating Salesforce and Azure DevOps easily with our no-code integration platform ZigiOps.

Read More
ZigiOps Integration Platform User Interface

In this video, you will be able to see how easy it is to navigate through the UI of our no-code integration platform. You can setup integrations and transfer data from one tool to another within minutes. Integrate tools like Jira, ServiceNow, Azure DevOps, Salesforce, BMC Remedy and more.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.6 / 5. Vote count: 26

No votes so far! Be the first to rate this post.