OpBridge - xMatters Integration Use Case

xmatters_logo_120x120
OpsBridge

With ZigiOps, you can easily sync your ITOM, DevOps and SRE teams by connecting xMatters and Micro Focus OpsBridge.

OpsBridge receives events from different tools, which you can redirect automatically (based on specific conditions) to xMatters with ZigiOps. The opposite is also possible, as this integration is bi-directional.

OBM receives a new Event in the Event browser. ZigiOps detects it and creates a new alert in xMatters, featuring all the OBM event details.

You have granular field mapping control where you can set trigger conditions based on your use case, and define which updates get transferred between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

You can also sync Active or Closed Events from xMatters to OpsBridge. Again, you can define your custom fields in the field map, and update Events back bi-directionally. You can also take a custom field from OpsBridge and report it as a comment in xMatters.

Challenges for xMatters and OpsBridge users

xMatters is a popular solution that helps your teams guarantee continuous uptime and availability. OpsBridge allows Operations and Monitoring teams to have a quick birdseye overview of the health and performance of all resources.

If your company is using both tools without ...

xMatters is a popular solution that helps your teams guarantee continuous uptime and availability. OpsBridge allows Operations and Monitoring teams to have a quick birdseye overview of the health and performance of all resources.

If your company is using both tools without synchronizing them, you risk creating confusion and misalignment between teams. Manually transferring events and incidents between the two can result in errors, duplicate records, or delay resolution of problems. Seamless end-to-end data flow is a must for teams to be efficient.

Challenges background image left arrow
Challenges background image right arrow

How do we solve them?

With ZigiOps, you get out-of-the-box, fully customizable templates, which allow you to integrate xMatters and OpsBridge in a few clicks. The integration is bi-directional and keeps both systems updated in real time. You get a wide set of actions, conditions, and transformations that help you adjust ...

With ZigiOps, you get out-of-the-box, fully customizable templates, which allow you to integrate xMatters and OpsBridge in a few clicks. The integration is bi-directional and keeps both systems updated in real time. You get a wide set of actions, conditions, and transformations that help you adjust for your specific use case.
This allows you to eliminate human errors and duplicated tasks, and act fast to solve any issues as they arise.

Automatic data exchange between OpsBridge and xMatters

Bi-directional event and update synchronization

Related records synchronization (lifecycle and regular fields, comments, attachments)

Integration Benefits

Bi-directional synchronization of events and updates

Full visibility into recurring problems and how they’re solved

Real-time updates of related records

Resources

ServiceNow Azure Pipelines integration | Integration Guide

Make and Azure Pipelines ServiceNow integration and improve the speed and quality of the rolled-out products with the help of ZigiOps.

Read Article
Azure Pipelines most common use cases with ZigiOps no-code platform

Check out ZigiOps newest integration set with Azure Pipelines – Azure Release and Azure Builds Pipelines.

Read Article
Dynatrace vs Operations Bridge Manager

Dynatrace vs OpsBridge - discover their key differences and similarities. See why companies integrate them.

Read Article
Zendesk Jira integration| Step-by-step guide with ZigiOps

With ZigiOps, the Zendesk Jira integration happens seamlessly. Sync workflows, prevent bottlenecks, and resolve customer issues faster.

Read Article
Mulesoft Anypoint vs ZigiOps – integration platforms comparison

MuleSoft vs ZigiOps - see the integration platforms comparison, their pros and cons and how to choose the best integration tool.

Read Article
Top ServiceNow Integration Use Cases

What are the top ServiceNow integration cases and their benefits? Integrate ServiceNow to boost your teams' productivity and scalability.

Read Article
ZigiWave’s CEO Named the “Most Transformative Software CEO in Bulgaria” for 2023

ZigiWave’s CEO wins "Most Transformative Software CEO in Bulgaria" for 2023 in the 8th annual Influential Businesswomen Awards. Read more.

Read Article
Embrace a holistic approach to data through integration

Embrace a holistic data approach through integration – see what is a holistic approach to data and how integration can help.

Read Article
B2B Integration Challenges: Exploring Use Cases for Seamless Collaboration

Learn the most common integration challenges companies face. Discover the use cases that stand behind them and how ZigiOps resolves them.

Read Article

Rate integration:

Click on a star to rate it!

Average rating 4.8 / 5. Vote count: 20

No votes so far! Be the first to rate this post.