OpBridge - xMatters Integration Use Case

xmatters_logo_120x120
OpsBridge

With ZigiOps, you can easily sync your ITOM, DevOps and SRE teams by connecting xMatters and Micro Focus OpsBridge.

OpsBridge receives events from different tools, which you can redirect automatically (based on specific conditions) to xMatters with ZigiOps. The opposite is also possible, as this integration is bi-directional.

OBM receives a new Event in the Event browser. ZigiOps detects it and creates a new alert in xMatters, featuring all the OBM event details.

You have granular field mapping control where you can set trigger conditions based on your use case, and define which updates get transferred between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

You can also sync Active or Closed Events from xMatters to OpsBridge. Again, you can define your custom fields in the field map, and update Events back bi-directionally. You can also take a custom field from OpsBridge and report it as a comment in xMatters.

Challenges for xMatters and OpsBridge users

xMatters is a popular solution that helps your teams guarantee continuous uptime and availability. OpsBridge allows Operations and Monitoring teams to have a quick birdseye overview of the health and performance of all resources. If your company is using both tools without synchronizing them, you ...

xMatters is a popular solution that helps your teams guarantee continuous uptime and availability. OpsBridge allows Operations and Monitoring teams to have a quick birdseye overview of the health and performance of all resources. If your company is using both tools without synchronizing them, you risk creating confusion and misalignment between teams. Manually transferring events and incidents between the two can result in errors, duplicate records, or delay resolution of problems. Seamless end-to-end data flow is a must for teams to be efficient.

How do we solve them?

With ZigiOps, you get out-of-the-box, fully customizable templates, which allow you to integrate xMatters and OpsBridge in a few clicks. The integration is bi-directional and keeps both systems updated in real time. You get a wide set of actions, conditions, and transformations that help you adjust ...

With ZigiOps, you get out-of-the-box, fully customizable templates, which allow you to integrate xMatters and OpsBridge in a few clicks. The integration is bi-directional and keeps both systems updated in real time. You get a wide set of actions, conditions, and transformations that help you adjust for your specific use case. This allows you to eliminate human errors and duplicated tasks, and act fast to solve any issues as they arise.

Automatic data exchange between OpsBridge and xMatters

Bi-directional event and update synchronization

Related records synchronization (lifecycle and regular fields, comments, attachments)

Integration Benefits

Bi-directional synchronization of events and updates

Full visibility into recurring problems and how they’re solved

Real-time updates of related records

Resources

ServiceNow vs Jira Service Management

Discover what makes ServiceNow and Jira Service Management so popular ITSM platforms and how to chose the one that matches the company’s needs.

Read More
Why integrate Salesforce and Jira?

Discover how to integrate Salesforce and Jira instantly and what are the benefits of doing so. Free trial available.

Read More
ZigiOps Correlation Video

Correlation and integration go hand-by-hand. Connecting the different entities in the systems is not easy. See how we do it with ZigiOps.

Read More
ZigiWave Wins Three Awards This Month

ZigiWave is a winner in the IT World Awards®, the Golden Bridge Business and Innovation Awards, and People’s Choice Stevie® Awards. See details for the wins.

Read More
Live Demo: How to Swiftly Integrate ServiceNow and Azure DevOps

A live demo of integrating ServiceNow and Azure DevOps in lightning speed with ZigiOps. All your integration questions will be answered. See how to join.

Read More
Recap of the Live Demo How to integrate Jira and ServiceNow in 5 minutes

A recap of the live demo for integrating Jira and ServiceNow with ZigiOps. See how we completed 2 integration use cases in minutes and what questions we got.

Read More
Data Integration Market Predictions

What’s next in data integration and what factors will influence the market in the coming years? Learn what are the major trends in the integration space.

Read More
People of Zigi with Yordan

Meet Yordan, one of the wizards in our integration engineers’ team, and soon-to-be developer. He is a passionate IT enthusiast who loves spending his spare time with his family touring Bulgaria’s beautiful nature.

Read More
Live Demo: How to Integrate Jira and ServiceNow

A live demo of integrating Jira and ServiceNow in minutes with ZigiOps. All your integration questions will be answered. See how to join.

Read More

Rate integration:

Click on a star to rate it!

Average rating 4.8 / 5. Vote count: 20

No votes so far! Be the first to rate this post.