OpBridge - xMatters Integration Use Case
With ZigiOps, you can easily sync your ITOM, DevOps and SRE teams by connecting xMatters and Micro Focus OpsBridge.
OpsBridge receives events from different tools, which you can redirect automatically (based on specific conditions) to xMatters with ZigiOps. The opposite is also possible, as this integration is bi-directional.
OBM receives a new Event in the Event browser. ZigiOps detects it and creates a new alert in xMatters, featuring all the OBM event details.
You have granular field mapping control where you can set trigger conditions based on your use case, and define which updates get transferred between the two tools. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.
You can also sync Active or Closed Events from xMatters to OpsBridge. Again, you can define your custom fields in the field map, and update Events back bi-directionally. You can also take a custom field from OpsBridge and report it as a comment in xMatters.
Challenges for xMatters and OpsBridge users
xMatters is a popular solution that helps your teams guarantee continuous uptime and availability. OpsBridge allows Operations and Monitoring teams to have a quick birdseye overview of the health and performance of all resources.
If your company is using both tools without ...
xMatters is a popular solution that helps your teams guarantee continuous uptime and availability. OpsBridge allows Operations and Monitoring teams to have a quick birdseye overview of the health and performance of all resources.
If your company is using both tools without synchronizing them, you risk creating confusion and misalignment between teams. Manually transferring events and incidents between the two can result in errors, duplicate records, or delay resolution of problems. Seamless end-to-end data flow is a must for teams to be efficient.
How do we solve them?
With ZigiOps, you get out-of-the-box, fully customizable templates, which allow you to integrate xMatters and OpsBridge in a few clicks. The integration is bi-directional and keeps both systems updated in real time. You get a wide set of actions, conditions, and transformations that help you adjust ...
With ZigiOps, you get out-of-the-box, fully customizable templates, which allow you to integrate xMatters and OpsBridge in a few clicks. The integration is bi-directional and keeps both systems updated in real time. You get a wide set of actions, conditions, and transformations that help you adjust for your specific use case.
This allows you to eliminate human errors and duplicated tasks, and act fast to solve any issues as they arise.
Automatic data exchange between OpsBridge and xMatters
Bi-directional event and update synchronization
Related records synchronization (lifecycle and regular fields, comments, attachments)
Integration Benefits
Bi-directional synchronization of events and updates
Full visibility into recurring problems and how they’re solved
Real-time updates of related records
Resources
ZigiOps is now available on SAP® Store online marketplace. ZigiOps integrates SAP Solution Manager with your other platforms.
Check out some detailed ChatGPT integration use cases and why it is important to start considering integrating ChatGPT with your current systems.
Check the benefits of eBonding ServiceNow. Sync your ServiceNow instances, transfer data, and optimize workflows easily.
ZigiWave wins at the Software and Technology Awards and is chosen as Most Flexible No-Code Integration Platform 2022 – USA. Read the details.
Learn the benefits of a Jira integration with an IT Service Management system. Free trial available.
A recap of the live demo for Jira to Salesforce integration with ZigiOps. See how we transfer Salesforce Cases to Jira Issues in a breeze.
Have a look at the new ZigiOps UI and Integration Wizard which leads you through the integrations and helps you set them up within minutes.
How is RegEx or patterns applied in integrations? Watch our step-by-step video guide on using all types of RegEx syntaxes with ZigiOps.
Field mapping in integrations is critical for the correct data transfer. See our detailed video guide for mapping in system integrations.