vROps ServiceNow Integration Use Case

VMWare
ServiceNow_new_logo

ZigiOps collects ServiceNow topology information that does not exist in the VMware vROps database but needs to be monitored. The integration platform takes the host information and reports it to vROps, enriching the topology information with data from ServiceNow. ZigiOps performs regular checks to keep topology up to date.

ZigiOps collects ServiceNow events and reports them to vROps with related host information. Correlation with existing events in vROps or synchronization with hosts from vROps discovery become easy to handle.

Challenges for VMware vRealize Operations and ServiceNow users

ServiceNow is one of the most popular IT service management (ITSM) applications. Thousands of companies rely on it to manage their IT infrastructure, service requests, and incidents and distribute tasks to the right teams. VMware vROps gives organizations full visibility into the health of their ...

ServiceNow is one of the most popular IT service management (ITSM) applications. Thousands of companies rely on it to manage their IT infrastructure, service requests, and incidents and distribute tasks to the right teams. VMware vROps gives organizations full visibility into the health of their physical, virtual, and cloud IT systems. To guarantee the high availability of all systems and services, IT teams at large companies sometimes use both applications to oversee and manage different aspects of their infrastructure. This makes synchronization between ServiceNow and vROps particularly important in order to collect all necessary data for an instant overview of all systems. If you’re using the two applications without integrating them, you risk creating duplicate or incomplete records and informational silos. This slows down incident detection and handling uses up your resources, and can result in costly downtimes and service interruptions.

How do we solve them?

ZigiOps syncs data between vROps and ServiceNow, and helps you monitor all systems efficiently, and detect and resolve issues faster than ever. With our integration platform, you can set up a seamless end-to-end dataflow, optimize cross-team collaboration and serve your customers better. You can ...

ZigiOps syncs data between vROps and ServiceNow, and helps you monitor all systems efficiently, and detect and resolve issues faster than ever. With our integration platform, you can set up a seamless end-to-end dataflow, optimize cross-team collaboration and serve your customers better. You can now sync ServiceNow with vROps in a few minutes. With our out-of-the-box templates, you get a wide array of workflows, actions, conditions, and transformations that are ready to deploy. You can use them for all of your ServiceNow to VMware vRealize Operation integration needs and challenges. This way, you can enrich vROps topology and keep it up to date in real time. Connect your teams, automate processes, and improve end-to-end data flow, starting today.

Correlate ServiceNow data in vROps with data from other sources

Link ServiceNow with existing vROps VM topology

Synchronize ServiceNow data in vROps and update statuses

Integration Benefits

Automatic logging of ServiceNow events in vROps

Automatic logging of ServiceNow hosts in vROps

Seamless end-to-end data exchange with vROps

Resources

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