SolarWinds – Cherwell Integration

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Data Types: Alerts / Events / Incidents / Change Requests / CMDB CIs / Other/Custom records

SolarWinds – Cherwell Overview

ZigiOps loads all problems discovered by SolarWinds directly into Cherwell, helping you automate ticket creation and handling. The integration populates the Configuration Item (CI), which easily distinguishes the tickets of each application.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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