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In this video, we demonstrate how to integrate ServiceNow and Jira using ZigiOps, a powerful no-code integration platform designed for seamless data synchronization across systems.

Step 1: Log in to ZigiOps

Start by logging into the ZigiOps platform to access the integration interface.

Step 2: Verify System Connections

Navigate to the Connected Systems tab and check the status of both Jira and ServiceNow. Ensure that ZigiOps is successfully connected to both platforms.

Step 3: Configure the Integration

Go to the Configurator tab to access the ServiceNow–Jira integration setup.

• System 1: Jira

• System 2: ServiceNow

Choose the integrated entities from dynamic lists populated directly from each system.
For example, map Jira Issue Type: Task to the ServiceNow Incident Table.

Step 4: Define Operations

Each integration contains a set of Operations. These determine the logic and actions ZigiOps will execute.

You can configure operations like:

• Create

• Update

• Delete

• Fetch

Each operation includes:

• Trigger Type (e.g., Polling every 10 seconds)

• Trigger Conditions to define which records should be transferred

• Field Mappings for matching data between systems

• Correlation Settings to ensure continuous synchronization

Both field suggestions and values can be dynamic or hard-coded, depending on your use case.

Step 5: Test the Integration

Create a new task in Jira.
ZigiOps will detect it, apply the trigger logic, and transfer it as a new incident in ServiceNow.

You can:

• View the Incident Number in Jira after the sync

• Search for the incident in ServiceNow and confirm it includes a Correlation Key back to the Jira task

Step 6: Verify Bi-Directional Sync

Make changes in either system and see them reflected in the other.
Examples include:

• Updating Descriptions

• Changing Statuses or Priorities

• Adding Comments or Attachments

All updates are synchronized across both systems, including custom fields and lifecycle events.

To explore how ZigiOps can streamline your specific use case, book a live demo on our website or start the free trial.