ServiceNow Azure DevOps Integration Use Case

Azure
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If your service desk team uses ServiceNow and your development team uses Azure DevOps, your organization can benefit significantly from connecting the two systems. A ServiceNow Azure DevOps integration will boost productivity, speed up issue resolutions and eliminate silos. Let’s see how this can be done with ZigiOps. 

 

Here is a brief example:

 

The service desk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem results from a software bug, so they need to forward it to the DevOps team. 

 

With ZigiOps, everything is automated: they don’t need to open Azure DevOps and manually log the issue. Instead, the integration platform automatically picks up the incident from ServiceNow and logs a new issue in Azure DevOps. ZigiOps supports updates in both directions. 

 

The service desk team and the developer working on the issue communicate effortlessly, thanks to ZigiOps. It instantly synchronizes ServiceNow, and Azure DevOps log files, traces, comments, attachments, and more. This simplifies root cause analysis and change request management. 

Once the developer fixes the issue, ZigiOps automatically updates the incident in the ServiceNow instance. The end customer then receives a notification that their problem is resolved. 

Check out the step-by-step guide on how we integrate Azure DevOps with ServiceNow here.

Challenges for Azure DevOps and ServiceNow users

ServiceNow helps you to manage tasks and incidents coming from users quickly. Development teams use Azure DevOps not just to plan and schedule releases but also to handle problems that the service desk team sends them. The service desk and development teams often need to collaborate to solve ...

ServiceNow helps you to manage tasks and incidents coming from users quickly. Development teams use Azure DevOps not just to plan and schedule releases but also to handle problems that the service desk team sends them. The service desk and development teams often need to collaborate to solve issues. If the systems they use are not aligned, this leads to silos and delays. Efficient cross-team collaboration is key to making you progress quickly and keeping your customers happy, which is extremely valuable. One of the best ways to achieve that is with a no-code ServiceNow Azure DevOps integration.

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Why integrate Azure DevOps with ServiceNow?

With ZigiOps, you can set up an Azure DevOps integration with ServiceNow in minutes. Our out-of-the-box templates are fully customizable and come with a comprehensive set of actions, conditions, and transformations. You can quickly configure them to match your exact use case. ZigiOps’ two-way ...

With ZigiOps, you can set up an Azure DevOps integration with ServiceNow in minutes. Our out-of-the-box templates are fully customizable and come with a comprehensive set of actions, conditions, and transformations. You can quickly configure them to match your exact use case. ZigiOps’ two-way ServiceNow Azure DevOps integration streamlines the entire data exchange and synchronizes records between both systems in real-time. This way, you eliminate the risk of errors or duplicated tasks. Additionally, connecting ServiceNow and Azure DevOps bi-directionally can help your teams achieve more with less effort and work better together.

More on Digital Transformation

This is an organization-wide effort to modernize how it does business by transitioning from a traditional system management model to a more agile and digital model. 
This can include migrating your systems to the cloud, implementing new software and processes, and creating unique customer experiences. 
Integrating your systems and services is one of the critical components of any digital transformation. 
Azure can easily integrate ServiceNow with your other systems and services to enable better customer experiences and productivity gains.

About ServiceNow and Azure DevOps

ServiceNow is a cloud-based service that helps organizations manage their IT services more efficiently and effectively. With ServiceNow, businesses can reduce the time it takes to deliver services, increase customer satisfaction, and reduce costs. 
ServiceNow helps businesses achieve these goals by providing a single platform for managing all aspects of business process management (BPM). 
ServiceNow’s BPM capabilities include workflows, tasks, triggers, rules, and reports. Workflows are the foundation of ServiceNow; they enable you to manage complex interactions between tasks and other elements in your system. 
Tasks are the basic building blocks of a workflow; they represent discrete steps in a process or action. Triggers fire tasks when certain conditions are met; this capability allows you to carry out specific actions when specific events are automatically created.
 

Understanding ServiceNow Workflow

 
ServiceNow workflow helps organize the tasks and processes involved in providing a service. Workflows can be simple or complex, but all of them share a common goal: to ensure that your service is delivered reliably and on time.
 

What Is Azure DevOps

 
Azure DevOps is a collaborative culture and process that brings developers, project managers, and contributors together to develop software. Azure DevOps supports a collaborative culture because it has a set of processes that help teams work together effectively.
These processes include continuous integration, automated testing tools, source code management, and deployment tools. Azure DevOps also supports a collaborative culture because it has built-in mechanisms for sharing information and feedback between the different team members within the group.
 

What Is The User Story In Azure DevOps

 
When you work with Azure DevOps, you work with a tool that helps you manage your software development process. The user story for Azure DevOps is to help developers work more efficiently and effectively by automating the tasks that they do every day. Azure DevOps can help you speed up your development process and ensure that your software is always up-to-date by taking care of things like version control, code reviews, and continuous integration.
 

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Discover Azure DevOps Work Items

Azure Boards

Azure Boards is a collaborative board management tool that helps you manage boards with a focus on communication and collaboration. With Azure Boards, you can create and manage boards, invite members, post messages, and track discussions. You can also access reports to see how well your boards are functioning.
 

Azure Pipelines

Azure Pipelines is a set of tools that allow developers to automate the process of building, testing, and releasing software. Azure Pipelines can be used with other Azure services, such as Azure DevOps Server and Azure Service Fabric. These devops tools are built on the Microsoft Flow platform and can be used to change management at all stages of software development, from initial planning through release pipeline.
 

Azure Repos

Azure Repos is a service that makes it easy for organizations to store, manage, and share code with their colleagues. This service was designed to make it simple for developers to get the code they need from the cloud without managing multiple sources. The Azure Repos service provides access to a secure code repository and tools that make it easy for teams to work together on projects.
 
We provide a centralized platform where you can manage all your ServiceNow and Azure DevOps processes in one place.
With ZigiOps, you can easily automate workflows between both these tools, saving you time and frustration.
If you’re looking for a ServiceNow Azure DevOps Integration, look no further than ZigiOps!

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Benefits When Enterprises Integrate DevOps Tools With Service Management

One of the most important benefits of integrating DevOps tools with service management is that it can help to improve serviceability and reliability. By integrating ServiceNow with DevOps tools, organizations can identify and resolve issues quickly and efficiently, minimizing the impact on customer experience. This improved efficiency also helps to reduce costs and improve overall business performance.

Seamless bi-directional ServiceNow Azure DevOps integration

Automatic data exchange and record synchronization between ServiceNow and Azure DevOps

Effortless communication with the development team

Integration Benefits

Improved visibility into end customers’ needs and requirements

Instant status updates for easier follow-ups

Advanced retry mechanism with a user-configurable logic

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