The integration of IT monitoring systems is critical for maintaining service continuity and operational efficiency. Amdocs, a global leader in software and services for communications, media, and financial services providers, recognized this need. To optimize their IT operations and ensure timely event management, Amdocs sought to integrate AppDynamics with Operations Bridge Manager (OBM).

Client Overview:

Amdocs is a leading provider of software and services to communications, media, and financial services companies. Their comprehensive solutions help businesses accelerate their digital transformation, manage the customer lifecycle, and drive operational efficiency. With a global footprint and a diverse range of services, Amdocs relies heavily on robust IT infrastructure to support their complex operations. AppDynamics and OBM are critical components of their IT ecosystem, used for application performance monitoring and IT operations management, respectively.

Integration Challenge

For Amdocs, integrating AppDynamics and OBM was crucial to ensure real-time visibility into application performance and to streamline event management processes. The company needed a solution that could efficiently transfer data between these systems, enabling better monitoring and quicker incident response. This integration was essential not only for maintaining operational efficiency but also for proactively managing potential disruptions.

ZigiOps: Simplifying AppDynamics and OBM Integration

ZigiOps is a versatile, no-code integration platform designed to connect various IT systems seamlessly. It allows organizations to synchronize data and automate workflows across different platforms without requiring complex coding. ZigiOps offers out-of-the-box integrations, including the AppDynamics and OBM connector, which Amdocs required to enhance their IT monitoring and event management processes.

With ZigiOps, Amdocs was able to easily integrate AppDynamics with OBM, facilitating the automated transfer of crucial monitoring data. The platform’s user-friendly interface and flexible configuration options allowed Amdocs to set up the integration quickly and efficiently, ensuring minimal disruption to their operations.

Integration Use Case

The integration between AppDynamics and OBM at Amdocs was designed to enhance their IT monitoring capabilities. ZigiOps enables the polling of AppDynamics Health Rule Violations (HRVs) and their transfer to OBM via Operations Agent (OA) to create events. Similarly, AppDynamics events are polled and sent to OA for event creation in OBM, serving as notification data without life state synchronization. Additionally, the integration polls AppDynamics topology and sends this information to OA, which then creates Configuration Items (CIs) in OBM’s Real-Time Service Model (RTSM). This setup provides Amdocs with a comprehensive, real-time view of their application landscape and its operational health.

"ZigiOps has significantly improved our monitoring processes by seamlessly integrating AppDynamics with OBM. The automation and accuracy of event and topology synchronization have allowed us to manage potential issues more proactively, ensuring better service reliability for our customers."

Benefits of Using ZigiOps for AppDynamics and OBM Integration at Amdocs

By leveraging ZigiOps for their integration needs, Amdocs has enhanced their IT monitoring and event management capabilities. The automation of data transfer between AppDynamics and OBM has reduced manual effort, minimized the risk of errors, and improved the speed of incident detection and response. This has not only streamlined internal processes but also bolstered service reliability, enabling Amdocs to deliver consistent, high-quality service to their clients. Furthermore, ZigiOps' no-code platform allowed for quick and hassle-free deployment, enabling Amdocs to focus on their core operations without being encumbered by complex integration challenges.

With ZigiOps, Amdocs has achieved a more proactive IT monitoring approach, better synchronization between their application performance monitoring and IT operations management systems, and ultimately, a more resilient IT infrastructure.