Related Lists in our ServiceNow Integrations 

Related lists in ServiceNow appear in the master record/form and represent all items related to the specific incident, alarm, or event in ServiceNow. For example, a related list with all room numbers on a specific floor can be placed in the general room form. This in turn helps users to quickly navigate between different rooms.

Another example would be when you have a problem form, which contains all incidents and below you have related lists critical incidents, affected CIs, outages and more. This will enable your service desk team to quickly navigate through all the items in the related list.

ZigiOps can now successfully find any record in a desired related list and transfer it to the target system. If we take the ServiceNow Jira integration, related lists from SNOW will be transferred to the comments section of Jira. This way the development team can assess all items, related to a specific form. We can also transfer related lists to other systems, based on the customer use case.

Curious to find out how the integrations between ServiceNow and other systems work? Book a demo with our technical team and start testing ZigiOps as soon as possible.