Jira ServiceNow Integration

Data Types: Events / Incidents / Change Requests / Service requests

ServiceNow Incident → Jira Task

ServiceNow Problem → Jira Bug

ServiceNow Change Request → Jira Task

ZigiOps supports all entities from ServiceNow and Jira along with predefined and custom fields.

Use Cases for Jira and ServiceNow Integration

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Use Case 1: Incident Management and Bug Tracking

A frequently encountered scenario for optimizing your Jira and ServiceNow integration involves incident management and bug tracking. For instance, let’s take a case where the helpdesk team receives a fresh incident within their ServiceNow queue, recognizing it as a software bug.

The no-code ZigiOps integration platform swiftly captures all incidents, or those of your choosing, and automatically generates and maintains real-time updates in Jira. This ensures a secure and synchronized connection between ServiceNow and Jira, with a rapid, hassle-free UI setup.

Having a bi-directional ServiceNow and Jira integration allows for even easier tracking and communication. Once the developer fixes the Jira issue, the corresponding ServiceNow incident is instantly updated. ZigiOps supports automatic synchronization of log files, traces, issue links, and attachments streamlining defect tracking and resolution, as well as change request management.

Use Case 2: Change Requests

Synchronize change requests from ServiceNow into Jira for approval and tracking. This ensures that IT and development teams are always aligned on critical infrastructure changes.

Use Case 3: CMDB Integration ServiceNow Jira

When a new configuration item (CI) such as a server, application, or network device is added or updated in ServiceNow’s CMDB, the integration automatically syncs the information to Jira. Jira issues or development tasks that rely on specific assets or infrastructure automatically pull the latest CI information from ServiceNow, ensuring teams have real-time access to critical data.

When an incident is logged in ServiceNow and is related to a specific CI (e.g., a server failure), that incident is synced with Jira as a development task or bug report. The linked CI information is attached to the Jira issue, providing the development team with full visibility of the affected asset. This enables faster issue resolution as developers can quickly assess the impact of the CI on their project. Additionally, any updates or changes to the CI in the CMDB (such as a replacement or decommissioning of the asset) are reflected in Jira.

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Why choose ZigiOps for your ServiceNow Jira integration

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Ease of Use, Speed, Flexibility

When you’re aiming to unite your Jira and ServiceNow teams, there are critical factors to weigh. When selecting your integration solution, these key considerations come to the forefront:

1. Ease of Integration: How simple is it to create the integration?
2. Speed of Implementation: How quickly can you go live with it?
3. Security: Is the connection secure and reliable?
4. Flexibility: Can you easily modify and adapt your integration to evolving needs?

Deep Customization for Complex Workflows

ZigiOps supports both simple, no-code integrations for basic use cases and customizable options for more advanced workflows. You can configure specific data mappings, conditions, and rules for syncing custom fields, workflows, or complex scenarios with our easy-to-use UI. No coding expertise needed for both standard and complex integrations, yet flexibility is available for advanced users to modify configurations to suit unique enterprise needs.

Security, Compliance, Deployment

ZigiOps ensures your data is protected with enterprise-grade encryption and adheres to global compliance standards such as ISO 27011. We offer flexible deployment options, including both cloud and on-premise setups, to meet your specific security and regulatory requirements. Additionally, our platform doesn't store any of the transferred data between your systems.

Bulk Data Synchronization

When setting up a new integration, ZigiOps supports the migration and synchronization of historical data, allowing you to sync past incidents, issues, and tasks across both Jira and ServiceNow. Our platform can also handle bulk data transfers, ensuring no important records are left behind as you streamline your workflows.

Monitoring, Error Handling, and Troubleshooting

ZigiOps provides real-time monitoring ensure smooth integration between Jira and ServiceNow. Administrators can access real-time sync status, error logs, and detailed reports through the ZigiOps UI. If any issues arise, our platform can automatically notifies you via email, allowing quick troubleshooting and resolution, so your teams can stay productive.

Full Control Over Data Exchange

With ZigiOps, each system in your integration retains full control over the data being exchanged. You can configure precise trigger rules to decide which incidents, tasks, or fields are shared between Jira and ServiceNow. Our platform ensures that changes in one system don’t disrupt your workflow in the other, providing complete autonomy and flexibility.

With the ZigiOps no-code core, you can establish a ServiceNow Jira integration in a fast, easy, and secure manner. Our pre-built integration templates further streamline the setup process, ensuring a seamless experience.

ZigiOps allows you to integrate your ServiceNow and Jira teams seamlessly. We know how hard it can be when you’re trying to work across multiple platforms and systems. That’s why our product is designed with scalability in mind so that you can use it no matter how big your team becomes.

Our ZigiOps connector has been widely recognized and preferred by Atlassian users, ensuring a reliable and efficient integration experience.

Review our technical documentation and learn how to integrate ServiceNow and Jira.

The ZigiOps connector for Jira and ServiceNow is a preferred tool by Atlassian users.

Custom vs Ready-to-Use ServiceNow Jira Integration?

Manual transfer of data is prone to delays, errors, and duplications. Building a custom ServiceNow Jira integration requires a big arsenal of force:

1. Business Analysis to pinpoint the exact use case
2. Proficiency in both ServiceNow and Jira APIs
3. Script Development
4. Ongoing Maintenance and Support

These tasks only scratch the surface of the overall process, which can consume considerable time and financial resources. Furthermore, it’s essential to consider that if your integration requirements evolve over time, you may find yourself repeating the entire integration process.

Why invest significant resources and effort in developing a new ServiceNow Jira integration when you can choose the best-in-class solution on the market? ZigiOps is designed with a focus on security, scalability, and user-friendliness. Here are the top five reasons customers love our Jira ServiceNow integration:

1. No Technical or API Expertise Needed
2. Intuitive User Interface for Easy Operation
3. Data Visibility, mirroring ServiceNow and Jira
4. Robust Security Measures – We Don’t Store Your Data
5. Scalability to Adapt and Grow with Your Changing Needs

Experience the benefits of hassle-free integration with ZigiOps for ServiceNow and Jira.

Challenges for ServiceNow and Jira Users

ServiceNow is one of the most popular IT service management (ITSM) applications. Atlassian’s Jira is a widely used DevOps solution used to plan and manage software development projects. Companies use both systems to distribute tasks between development teams and departments, manage their resources, and organize work. To do that successfully, they need an integration tool that seamlessly transfers information between ServiceNow and Jira.

Operational silos, duplicates, and incomplete records can be a significant risk when using ServiceNow and Jira independently. This fragmented approach can lead to mishandling of incidents or projects and a lack of alignment among teams. Manual tasks, such as creating tickets in Jira from ServiceNow events or incidents, can drain valuable resources and impact customer satisfaction metrics. Discover the benefits of ServiceNow Jira integration to streamline your processes and improve efficiency.

See how ZigiOps solves them with a no-code Jira ServiceNow integration

Unlock operational efficiency improvements through a tool that facilitates effortless ServiceNow Jira integration. With this solution, you can expedite issue resolution and establish a seamless end-to-end data flow. ZigiOps connector ensures smooth data exchange between ServiceNow and Jira, enabling instantaneous transfer of vital business information without delays.

Additionally, the Jira ServiceNow integration significantly enhances and optimizes cross-team collaboration and helps you serve your customers better. ZigiOps allows for automation of repetitive tasks and minimizes human-related errors resulting of manual work.

How Beneficial is the ServiceNow Jira Integration?

“Optimize Workflows with ServiceNow Jira Integration”


With a ServiceNow Jira integration, you can achieve seamless synchronization and action execution between the two systems based on specific requests. For example, when a product fault is reported in ServiceNow, an automatic Jira ticket is generated, keeping all comments and statuses in sync and resolving when the issue is fixed.

Benefits of this integration:

1. 10x Times Faster Issue Resolution
2. Improved Visibility into Service Ticket Status and IT Processes.
3. Reduced Time for Manual Work
4. 400% ROI During the First Year Only