A frequently encountered scenario for optimizing your Jira and ServiceNow integration involves incident management and bug tracking. For instance, let’s take a case where the helpdesk team receives a fresh incident within their ServiceNow queue, recognizing it as a software bug.

The no-code ZigiOps integration platform swiftly captures all incidents, or those of your choosing, and automatically generates and maintains real-time updates in Jira. This ensures a secure and synchronized connection between ServiceNow and Jira, with a rapid, hassle-free UI setup.


ServiceNow Jira Bidirectional Integration

Having a bi-directional ServiceNow and Jira integration allows for even easier tracking and communication. Once the developer fixes the Jira issue, the corresponding ServiceNow incident is instantly updated. ZigiOps supports automatic synchronization of log files, traces, issue links, and attachments streamlining defect tracking and resolution, as well as change request management.

ServiceNow and Jira Integration Steps

Synchronizing ITSM and DevOps has never been easier. Explore our comprehensive technical documentation to learn how to seamlessly integrate ServiceNow and Jira.

When you’re aiming to unite your Jira and ServiceNow teams, there are critical factors to weigh. When selecting your integration solution, these key considerations come to the forefront:

  1. Ease of Integration: How simple is it to create the integration?
  2. Speed of Implementation: How quickly can you go live with it?
  3. Security: Is the connection secure and reliable?
  4. Flexibility: Can you easily modify and adapt your integration to evolving needs?

With the ZigiOps no-code core, you can establish a ServiceNow Jira integration in a fast, easy, and secure manner. Our pre-built integration templates further streamline the setup process, ensuring a seamless experience.

ZigiOps allows you to integrate your ServiceNow and Jira teams seamlessly. We know how hard it can be when you’re trying to work across multiple platforms and systems. That’s why our product is designed with scalability in mind so that you can use it no matter how big your team becomes.

Our ZigiOps connector has been widely recognized and preferred by Atlassian users, ensuring a reliable and efficient integration experience.

Review ServiceNow Jira integration documentation.

The ZigiOps connector for Jira and ServiceNow is a preferred tool by Atlassian users.

Custom vs Ready-to-Use ServiceNow Jira Integration?

Manual transfer of data is prone to delays, errors, and duplications. Building a custom Jira and ServiceNow integration requires a big arsenal of force:

  1. Business Analysis to pinpoint the exact use case
  2. Proficiency in both ServiceNow and Jira APIs
  3. Script Development
  4. Ongoing Maintenance and Support

These tasks only scratch the surface of the overall process, which can consume considerable time and financial resources. Furthermore, it’s essential to consider that if your integration requirements evolve over time, you may find yourself repeating the entire integration process.

Why invest significant resources and effort in developing a new ServiceNow Jira integration when you can choose the best-in-class solution on the market? ZigiOps is designed with a focus on security, scalability, and user-friendliness. Here are the top five reasons customers love our Jira and ServiceNow integration:

  1. No Technical or API Expertise Needed
  2. Intuitive User Interface for Easy Operation
  3. Data Visibility, mirroring ServiceNow and Jira
  4. Robust Security Measures – We Don’t Store Your Data
  5. Scalability to Adapt and Grow with Your Changing Needs

Experience the benefits of hassle-free integration with ZigiOps for ServiceNow and Jira.

See a Demo of Our Jira ServiceNow Integration

ServiceNow is one of the most popular IT service management (ITSM) applications. Atlassian’s Jira is a widely used DevOps solution used to plan and manage software development projects. Companies use both systems to distribute tasks between development teams and departments, manage their resources, and organize work. To do that successfully, they need an integration tool that seamlessly transfers information between ServiceNow and Jira.

Operational silos, duplicates, and incomplete records can be a significant risk when using ServiceNow and Jira independently. This fragmented approach can lead to mishandling of incidents or projects and a lack of alignment among teams. Manual tasks, such as creating tickets in Jira from ServiceNow events or incidents, can drain valuable resources and impact customer satisfaction metrics. Discover the benefits of ServiceNow Jira integration to streamline your processes and improve efficiency.

Unlock operational efficiency improvements through a tool that facilitates effortless ServiceNow Jira integration. With this solution, you can expedite issue resolution and establish a seamless end-to-end data flow. ZigiOps connector ensures smooth data exchange between Jira and ServiceNow, enabling instantaneous transfer of vital business information without delays.

Additionally, the Jira ServiceNow integration significantly enhances and optimizes cross-team collaboration and helps you serve your customers better. ZigiOps allows for automation of repetitive tasks and minimizes human-related errors resulting of manual work.

Group 881

How Beneficial is the Jira and ServiceNow Integration?

“Optimize Workflows with ServiceNow Jira Integration”

With a ServiceNow Jira integration, you can achieve seamless synchronization and action execution between the two systems based on specific requests. For example, when a product fault is reported in ServiceNow, an automatic Jira ticket is generated, keeping all comments and statuses in sync and resolving when the issue is fixed.

Benefits of this integration:

  1. 10x Times Faster Issue Resolution
  2. Improved Visibility into Service Ticket Status and IT Processes.
  3. Reduced Time for Manual Work
  4. 400% ROI During the First Year Only

Create Jira Issue/Task

Group 1002

Poll ServiceNow for New Incidents Every 30 Seconds

Group 1007

Transform and Sync ServiceNow Incident to Jira

Group 1009

Create New Jira Task/Issue

Update ServiceNow Incident

Group 1002

Poll Jira for Changes on Task every 30 seconds

Group 1007

Transform and Sync Jira Task updates (notes, attachments and more) to the ServiceNow Incident

Close ServiceNow Incident and Jira Task

Group 1002

Poll Jira Task to Check if Task is Marked as 'Closed'

Group 1007

Sync Updates to the ServiceNow Ticket and Mark it as 'Closed'

Unlock the Potential of a ServiceNow Jira Integration

Harness the full potential of your Jira ServiceNow integration with our ZigiOps connector. Create a secure and seamless connection between ServiceNow and Jira to enjoy expedited issue resolution, enhanced collaboration, and optimized operational efficiency. Don’t allow isolated systems to hinder your progress—integrate ServiceNow and Jira today for a smoother, unified workflow.

Оut-of-the-box Jira and ServiceNow integration solution you can set up in a few minutes

No coding knowledge needed – everything is set easily through the UI

Fully customizable workflows with chained and dependent actions

Integration Benefits

Conditional field mapping for a simplified Jira ServiceNow connection logic

Global schema: automated relations between data from different sources

Advanced retry mechanism and a user-configurable logic


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